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For Companies At a Glance
- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible scheduling, online GP access, and huge discounts on EE & BT products.
- Why this job: This role offers a supportive culture, tailored training, and opportunities for career growth.
- Qualifications: No specific experience required; just bring your confidence and people skills!
- Other info: Flexible work options and a great team atmosphere await you!
The predicted salary is between 23504 - 24064 £ per year.
Where: We are hiring in 2 Contact Centre locations – EE North Tyneside, Cobalt Business Park OR EE Gosforth, Gosforth Park
Full Time: Permanent
Salary: £23,504.00 rising to £24,064 after 8 months of being here, plus uncapped commission
Start Date: March 2025 onwards
Why this job matters
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Tyneside or Gosforth.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Operator - Uncapped Commission (Hiring Immediately) employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operator - Uncapped Commission (Hiring Immediately)
✨Tip Number 1
Show off your communication skills! Since this role is all about talking to customers, practice your conversational skills. Engage in friendly chats with friends or family to build your confidence and learn how to ask open-ended questions.
✨Tip Number 2
Familiarize yourself with EE's products and services. Take some time to research what they offer so you can speak knowledgeably about how these products can enhance customers' digital lives during your interview.
✨Tip Number 3
Highlight your transferable skills! Whether it's negotiating with family or building relationships, think of examples from your life that demonstrate your ability to connect with people and resolve issues effectively.
✨Tip Number 4
Be ready to discuss flexibility. Since the role offers options like scheduling breaks and occasional home working, be prepared to talk about how you can manage your time effectively while still delivering great customer service.
We think you need these skills to ace Call Center Operator - Uncapped Commission (Hiring Immediately)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and any relevant experience in customer service or sales. Use specific examples that demonstrate your ability to build relationships and handle conversations confidently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention how your life experiences have equipped you with the skills needed for a call center operator position, and express your eagerness to join the team at EE.
Highlight Flexibility and Adaptability: In your application, emphasize your ability to adapt to different situations and your willingness to work flexible hours. This aligns with the company's focus on supporting employees' needs and schedules.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Center Operator, your ability to communicate effectively is key. Practice speaking clearly and confidently about your experiences and how they relate to the role. Be prepared to demonstrate your conversational skills during the interview.
✨Highlight Transferable Skills
Think about your past experiences, whether in work or personal life, that showcase your ability to build relationships and negotiate. Share specific examples that illustrate how these skills can benefit the sales advisor role.
✨Understand the Company Culture
Familiarize yourself with EE's values and culture. Show enthusiasm for their flexible working options and commitment to employee development. This will demonstrate that you are not only interested in the job but also in being part of their team.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you understand more about the company and its expectations. Consider asking about training opportunities or team dynamics.
