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- Tasks: Be the friendly voice of JLL, managing calls and ensuring excellent service.
- Company: Join JLL, a global leader in real estate services, known for its collaborative culture.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for career growth.
- Why this job: Make a real impact by enhancing client experiences in a dynamic workplace.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Work onsite at Rolls-Royce LDC centre in Derby with a vibrant team.
The predicted salary is between 28800 - 43200 £ per year.
Based onsite at Rolls-Royce LDC centre Derby, the role involves working either 7am - 1pm or 10am - 4pm, Monday to Friday.
As a Switchboard Operator at JLL, you will be the vital first point of contact for our client Rolls-Royce and colleagues, ensuring seamless communication across our organisation. In this role, you will manage incoming calls with professionalism and efficiency while embodying our commitment to exceptional service. Your contribution as the voice of JLL will directly impact our clients' experience and our collective success.
Your day-to-day responsibilities will include:
- Ensuring all guests receive an excellent welcome and consistently delivering great service.
- Answering calls promptly and dealing with queries efficiently.
- Maintaining professional email etiquette, including answering and directing emails via the Switchboard.
- Knowing the switchboard and the information available.
- Handling guest complaints and providing swift solutions or escalating as appropriate.
- Vetting calls to ensure no unnecessary calls get through to departments and personnel.
- Attending training courses organised by JLL.
- Carrying out ad hoc requests made by Client Management.
- Responding to executive requests as a priority.
- Reporting any faults in the Switchboard area.
- Assisting in any other reasonable duties as required by colleagues, Managers, or clients.
- Communicating professionally with residents of the building and the client, always providing a 5-star level of service.
- Using a computer as an effective communication tool, inputting data as requested into Excel and Word documents.
Experience Required:
- Previous experience in a customer service or receptionist role.
- Excellent verbal communication skills with clear English pronunciation.
- Basic computer proficiency including Microsoft Office applications.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail.
- Professional telephone etiquette.
- Problem-solving skills and ability to work independently.
- Experience with customer relationship management (CRM) software.
At JLL, we embrace innovative ways of working and prioritise opportunities to strengthen and advance your career within our UK operations and beyond.
Switchboard Operator employer: Integral UK Ltd
Contact Detail:
Integral UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Familiarise yourself with the Rolls-Royce LDC centre and its operations. Understanding the environment you'll be working in can help you answer calls more effectively and provide better service.
✨Tip Number 2
Practice your telephone etiquette and communication skills. Since you'll be the first point of contact, being able to convey professionalism and friendliness over the phone is crucial.
✨Tip Number 3
Brush up on your multitasking abilities. The role requires handling multiple calls and queries simultaneously, so being able to manage your time and tasks efficiently will set you apart.
✨Tip Number 4
Get comfortable with Microsoft Office applications, especially Excel and Word. Being proficient in these tools will help you input data accurately and respond to emails professionally.
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Switchboard Operator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Professional CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or receptionist roles. Emphasise your communication skills, attention to detail, and any experience with CRM software.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer interactions and resolved complaints in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Integral UK Ltd
✨Showcase Your Communication Skills
As a Switchboard Operator, excellent verbal communication is key. During the interview, demonstrate your ability to articulate clearly and professionally. Practice common scenarios you might encounter on the job, such as handling difficult calls or providing information efficiently.
✨Familiarise Yourself with the Role
Make sure you understand the specific responsibilities of a Switchboard Operator at Rolls-Royce. Research the company and its values, and be prepared to discuss how your experience aligns with their expectations. This shows your genuine interest in the position.
✨Highlight Your Problem-Solving Abilities
In this role, you'll need to handle complaints and resolve issues swiftly. Prepare examples from your past experiences where you've successfully managed customer concerns or tricky situations. This will illustrate your capability to think on your feet.
✨Demonstrate Attention to Detail
Attention to detail is crucial for a Switchboard Operator. Be ready to discuss how you ensure accuracy in your work, whether it's managing calls or inputting data. You might even want to mention any tools or methods you use to stay organised and efficient.
