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For Companies At a Glance
- Tasks: Engage with customers, provide expert advice, and create memorable experiences in foreign exchange.
- Company: Join eurochange, a passionate team dedicated to making foreign exchange better and simpler.
- Benefits: Enjoy flexible pay, 28 days holiday, high street discounts, and a free virtual GP service.
- Why this job: Be part of a friendly, inclusive culture that values your unique self and hard work.
- Qualifications: Retail sales experience, strong communication skills, and a positive attitude are essential.
- Other info: Flexible hours with opportunities for growth and additional perks after one year.
Join us as a Retail Sales Assistant, and inspire our customers! Are you passionate about delivering an exceptional experience that makes customers feel excited and confident about their travel plans? Do you love connecting with people, understanding what matters to them, and helping them get the best value for their money?
As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business - building genuine rapport with every customer so you can provide expert advice tailored to their needs. You’ll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional.
With full training and support, you’ll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays.
Explore How You’ll Support Our Purpose… As the face and energy of your bureau, you’ll inspire trust and excitement in every interaction. Some of the key ways you’ll support our purpose include:
- Delivering outstanding, friendly service that turns first-time customers into loyal fans
- Building genuine rapport with each customer to understand their travel plans, needs, and concerns
- Using your knowledge and enthusiasm to recommend the best products and services for every customer
- Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
- Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
- Accurately processing transactions while ensuring full compliance with financial regulations
- Keeping your bureau secure, presentable, and welcoming at all times
- Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
- Taking ownership when your manager is away, keeping the bureau running smoothly
- Supporting new colleagues during onboarding and sharing your knowledge with the team
- Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed
The Stand-Out Qualities to Be Part of #Teameurochange:
- At least 1 year of experience in retail sales, cash handling, and customer service
- Confident, friendly, and positive attitude - you make customers feel welcome and valued!
- Strong communication skills, with the ability to build rapport and trust quickly
- High levels of accuracy and attention to detail when handling transactions
- A natural flair for selling and exceeding customer expectations
- Flexibility to adapt, work independently, and travel to nearby locations if required.
Our Perks Are Out of This World!
- Colleague Rate on Travel Money
- 28 days holiday (inclusive of bank holidays)
- Access to our Retail Incentive & Bonus Schemes
- High Street Discounts
- Free 24/7 Virtual GP service for you and your family
- Cycle to Work Scheme
- Employee Wellbeing & Financial Support through Retail Trust
- Employee Assistance Programme - because you matter!
- Wagestream - access to flexible pay - get your earned wages when you need it!
- Recognition Awards for outstanding service
- Additional holiday entitlement after 1 year
- Life Assurance …and much more!
Our Vision: To be the UK’s go-to travel money provider, adding value to every customer’s journey!
Our Purpose: Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.
Our Values: We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere.
Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with #Teameurochange!
Retail Sales Assistant employer: Eurochange
Contact Detail:
Eurochange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Familiarise yourself with eurochange's values and mission. Understanding their commitment to making foreign exchange better, simpler, and more convenient will help you align your responses during interviews and show that you're genuinely interested in being part of #Teameurochange.
✨Tip Number 2
Prepare to demonstrate your customer service skills through role-playing scenarios. Since the role involves building rapport with customers, practice how you would engage with them, handle inquiries, and recommend products based on their needs.
✨Tip Number 3
Research common questions related to retail sales and cash handling. Being well-prepared to discuss your experience in these areas will help you stand out as a candidate who can confidently manage transactions and provide excellent service.
✨Tip Number 4
Showcase your flexibility and willingness to adapt. Since the role may require working in different branches, be ready to discuss your availability and any previous experiences where you've successfully adapted to new environments or challenges.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail sales and customer service. Use keywords from the job description, such as 'building rapport' and 'exceptional experience', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to connect with people. Mention specific examples of how you've exceeded customer expectations in previous roles.
Showcase Your Skills: In your application, emphasise your strong communication skills and attention to detail. Provide examples of how you've successfully handled cash transactions and provided expert advice in past positions.
Express Enthusiasm for the Company: Demonstrate your knowledge of eurochange and its values in your application. Explain why you want to be part of #Teameurochange and how you align with their mission to make foreign exchange better and simpler.
How to prepare for a job interview at Eurochange
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. eurochange values a friendly and positive attitude, so share examples of how you've gone above and beyond to assist customers in previous roles.
✨Demonstrate Your Product Knowledge
Familiarise yourself with foreign exchange products and services before the interview. Being able to discuss exchange rates and currency options will show that you're proactive and ready to provide expert advice to customers.
✨Highlight Your Sales Skills
Prepare to discuss your experience with sales and how you've successfully engaged customers in the past. Use specific examples of how you've matched products to customer needs, as this aligns with eurochange's focus on conversational selling.
✨Emphasise Teamwork and Flexibility
Since the role involves supporting new colleagues and being flexible with work locations, be ready to talk about your teamwork experiences. Share instances where you've helped others or adapted to changing situations to keep the team running smoothly.
