At a Glance
- Tasks: Deliver groceries and provide excellent customer service while driving around your local area.
- Company: Join Tesco, a leading retailer committed to serving customers and communities better every day.
- Benefits: Enjoy flexible hours, 10% off shopping, and access to wellbeing services and a pension plan.
- Why this job: Experience variety in your work, meet new people, and feel like your own boss on the road.
- Qualifications: Must have a valid UK/EU/EEA driving licence for at least 12 months with minimal penalty points.
- Other info: Open to all backgrounds; we value diversity and support flexible working arrangements.
Our Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Customers are at the heart of everything we do. As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it’s about helping others and delivering great service, with a smile.
It's hands-on, physical and full of variety. No two shifts are ever the same and our customers look for help in all kinds of different ways. For most of the day you'll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.
You will be responsible for delivering your part of our customer shopping trip by:
- Ensuring the van and trays I use are clean and kept tidy/organised.
- Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
- Ensuring trays are washed as part of the tray wash process.
- Loading the van as required, checking the van for roadworthiness.
- Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
- Taking care of products/deliveries as if they were my own.
- Explaining to the customer that they will not be charged any more for their substitutions.
- Delivering during the customer's time slot.
- Calling the customer before arriving at their property if early.
- Calling the store/centre if running 30 or more minutes late.
You will need to build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers. Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say 'Thank you.'
Act quickly to respond to the changing needs of our customers and embrace change within my store. Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me. Share ideas with my Manager and other colleagues on how we can improve our store for customers.
A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points is required.
What's in it for you?
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at payday weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'.
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.
Please note Tesco will only recruit individuals who have passed the school leaver's age.
Customer Delivery Driver - Stockport Extra employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver - Stockport Extra
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service approach. As a Customer Delivery Driver, you'll be the face of Tesco, so understanding their commitment to customer satisfaction will help you align your attitude and responses during any interviews.
✨Tip Number 2
Highlight your driving experience and knowledge of the local area. Being able to navigate efficiently and safely is crucial for this role, so be prepared to discuss your driving history and any relevant qualifications.
✨Tip Number 3
Demonstrate your ability to handle customer interactions positively. Since you'll be engaging with customers daily, think of examples from past experiences where you've provided excellent service or resolved issues effectively.
✨Tip Number 4
Be ready to discuss your availability and flexibility. Tesco values adaptability in their drivers, so if you can work varied hours or adjust your schedule, make sure to mention this during your discussions.
We think you need these skills to ace Customer Delivery Driver - Stockport Extra
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Customer Delivery Driver position. Highlight key skills such as customer service, communication, and driving experience in your application.
Tailor Your CV: Make sure your CV reflects relevant experience that aligns with the role. Emphasise any previous driving roles, customer service experience, or teamwork skills that demonstrate your ability to thrive in a dynamic environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and Tesco as a company. Mention why you want to work for Tesco specifically and how your values align with their commitment to customer service and community.
Highlight Flexibility and Availability: Since the role requires specific availability, clearly state your available hours in your application. If you can be flexible with your schedule, mention this to show your willingness to adapt to the company's needs.
How to prepare for a job interview at Tesco
✨Show Your Customer Service Skills
As a Customer Delivery Driver, you'll be the face of Tesco. Make sure to highlight your experience in customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles.
✨Demonstrate Flexibility
Tesco values flexibility in their employees. Be prepared to discuss your availability and how you can adapt to different working hours. Mention any previous experiences where you successfully managed changing schedules.
✨Emphasise Teamwork
This role involves working closely with colleagues and managers. Talk about your ability to build relationships and work as part of a team. Share specific instances where teamwork led to successful outcomes in your past jobs.
✨Prepare for Practical Questions
Expect questions related to driving and delivery processes. Brush up on road safety regulations and best practices for handling deliveries. Being knowledgeable will show that you're serious about the role and understand its responsibilities.