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For Companies At a Glance
- Tasks: Support customers with their banking needs and enhance their experience.
- Company: Join NatWest, a leading bank committed to customer service and community support.
- Benefits: Enjoy a competitive salary, flexible rewards, generous holiday, and retirement contributions.
- Why this job: Gain valuable skills, work in a supportive team, and make a real impact on customers' lives.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service are welcome.
- Other info: This is a six-month role with comprehensive training and opportunities for career growth.
The predicted salary is between 19500 - 26000 £ per year.
Join us as a Customer Service, Personal Banker in Truro. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. We’re offering this role for a period of six months. This job does not meet Skilled Worker visa sponsorship requirements.
What you’ll do
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you
- You’ll join us on a competitive salary starting at £26,010 pro rata for the hours you work.
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Seniority level: Entry level
Employment type: Full-time
Job function: Finance and Sales
Customer Service - Personal Banker (6 months) employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Personal Banker (6 months)
✨Tip Number 1
Familiarise yourself with NatWest's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you articulate how you would handle various customer interactions, showcasing your ability to provide outstanding service.
✨Tip Number 3
Research common banking products and services offered by NatWest. Being knowledgeable about what they provide will allow you to confidently discuss how you can assist customers with their banking needs.
✨Tip Number 4
Network with current or former employees of NatWest. They can offer valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the role.
We think you need these skills to ace Customer Service - Personal Banker (6 months)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service - Personal Banker. Highlight your customer service experience and how it aligns with the role's requirements.
Tailor Your CV: Customise your CV to reflect the skills mentioned in the job description, such as strong communication skills and attention to detail. Use specific examples from your past experiences that demonstrate these abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to develop your career. Mention how you can enhance the customer banking experience and your commitment to continuous improvement.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at NatWest
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this will demonstrate your commitment to outstanding service.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Personal Banker at NatWest. Be prepared to discuss how your skills align with their needs, particularly in areas like proactive customer engagement and financial product knowledge.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or resolving complaints. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Demonstrate Strong Communication Skills
Since communication is key in this role, practice speaking clearly and confidently. Use simple language to explain complex banking concepts, showcasing your ability to make information accessible to customers.
