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For Companies At a Glance
- Tasks: Provide exceptional customer service and manage client accounts daily.
- Company: Join a leading manufacturing company that values its employees and fosters growth.
- Benefits: Enjoy perks like private medical insurance, training opportunities, and employee discounts.
- Why this job: Be part of a supportive team while making a real impact in the optical industry.
- Qualifications: Previous customer service experience is preferred; a positive attitude is essential.
- Other info: Training on optical lens dispensing will be provided.
The predicted salary is between 20600 - 29500 £ per year.
£25,671.10 per annum
Permanent Opportunity - Wrexham Industrial Estate
Monday - Friday, 8:45am - 5.15pm
Additional Benefits:
- Pension
- Life Assurance
- Private Medical Insurance
- Training/Development Opportunities
- On Site Canteen
- Employee Rewards/Discounts
- Cycle to work scheme
- On-site parking
Join a market-leading manufacturing company and be part of a supportive, dynamic team! We're looking for a Customer Service Advisor to join our client's friendly and professional team based on the Wrexham Industrial Estate. This is a fantastic opportunity to work with a well-established company that values its employees and offers excellent benefits and training.
Responsibilities of a Customer Service Advisor:
- Delivering outstanding customer service to our valued optician clients.
- Handling incoming calls and proactively managing customer accounts.
- Inputting orders accurately and ensuring same-day processing.
- Resolving queries and complaints efficiently in collaboration with team leaders.
- Providing technical support related to optical lens dispensing (training provided).
- Promoting new products, services, and offers to customers.
- Re-engaging inactive or potential customers through proactive outreach.
Requirements of a Customer Service Advisor:
- Previous experience in a customer service or similar role.
- Knowledge of the optical industry is a plus, but not essential.
- A team player with a positive attitude and strong integrity.
- Excellent communication and problem-solving skills.
- Confident using IT systems and inputting data accurately.
To Apply: This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If we have not contacted you within 7 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.
Customer Service Advisor employer: Clockwork Organisation Ltd t/a Travail Employment
Contact Detail:
Clockwork Organisation Ltd t/a Travail Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the optical industry, even if you don't have direct experience. Understanding basic terminology and common practices can help you stand out during interviews and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will prepare you to handle queries and complaints effectively, demonstrating your problem-solving abilities when it matters most.
✨Tip Number 3
Highlight your teamwork skills in conversations or interviews. Since the role requires collaboration with team leaders, showcasing examples of successful teamwork can make a positive impression on potential employers.
✨Tip Number 4
Be proactive in your outreach. If you know someone in the industry or at the company, reach out to them for insights or advice. Networking can often lead to valuable information about the role and the company culture.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've handled customer queries, managed accounts, or provided support, as these are key responsibilities for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as excellent communication and problem-solving abilities, and express your eagerness to contribute to the team.
Highlight Relevant Experience: In your application, clearly outline any previous customer service roles you've held. If you have experience in the optical industry, even if it's not essential, be sure to mention it as it could set you apart from other candidates.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Service Advisor.
How to prepare for a job interview at Clockwork Organisation Ltd t/a Travail Employment
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their mission and the products they offer will help you tailor your answers and show genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. This will highlight your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions about the team dynamics, training opportunities, or the company's approach to customer service. This shows your enthusiasm and helps you assess if the company is the right fit for you.
