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- Tasks: Lead a team to ensure top-notch cleaning standards across our entertainment venues.
- Company: Join Butlin's, a fun-filled resort with over 80 years of creating unforgettable guest experiences.
- Benefits: Enjoy a vibrant work culture, flexible shifts, and opportunities for personal development.
- Why this job: Be part of a team that values fun, teamwork, and making guests smile every day.
- Qualifications: Experience in managing cleaning teams and a knack for multitasking are essential.
- Other info: This role requires working 40 hours a week, including weekends and varied shifts.
The predicted salary is between 28800 - 43200 £ per year.
The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort. Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.
Leading and monitoring team members who clean our entertainment venues once shows have finished, all toilet facilities across the resorts, moving and resetting venue furniture, working at heights at times for high-level cleaning using industrial cleaning equipment for all indoor and outdoor requirements. You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met.
Key Responsibilities
- Ensure the delivery of our cleaning standards while driving improvements in both Guest and Employee NPS.
- Conduct quality control checks and lead feedback conversations.
- Manage effectively to execute the Right People, Right Place, Right Time (RPRPRT) strategy.
This permanent role covers 40 hours per week, 5 days over 7 including weekends with a mixed variety of early and late shift patterns from 6am - 5am to cover our operating hours.
About You
You will oversee a successful cleaning operation during your shift, ensuring strict adherence to our CAFF standards. You will stay informed about NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints. Your responsibilities include conducting online quality control checks, analysing reports, and leading feedback discussions. You will also ensure that your team receives the necessary training and support.
You will manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes. Setting clear objectives and PDPs for your team, supporting team surveys, leading action plans, upholding brand standards, and ensuring your team meets health and safety regulations are also key aspects of your role.
Key Knowledge, Experience & Qualifications
The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs. They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results. Flexibility, excellent communication skills, and a proactive problem-solving attitude are essential traits for success in this role.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s.
Operations Supervisor employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with Butlin's values and culture. Understanding their focus on fun, teamwork, and guest experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in managing cleaning operations and leading teams. Be ready to share specific examples of how you've improved standards or guest satisfaction in previous roles.
✨Tip Number 3
Prepare to discuss your problem-solving skills and adaptability. Given the dynamic nature of the role, showcasing how you've successfully managed fluctuating demands will set you apart.
✨Tip Number 4
Demonstrate your commitment to training and developing team members. Share strategies you've used to onboard new staff and ensure they meet operational standards effectively.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing cleaning operations or soft services teams. Emphasise your ability to juggle multiple priorities and adapt to changing needs, as these are key traits for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at Butlin's. Mention specific examples of how you've successfully led teams and improved operational standards in previous positions.
Highlight Key Skills: Focus on showcasing your communication skills, problem-solving attitude, and attention to detail. These qualities are essential for the Operations Supervisor position and should be evident throughout your application.
Prepare for Potential Questions: Think about how you would respond to questions regarding quality control checks, team management, and guest experience improvements. Being prepared will help you convey your suitability for the role during any interviews.
How to prepare for a job interview at Butlin's
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Accommodation & Cleaning Shift Manager. Familiarise yourself with the CAFF standards and how they impact guest experience, as well as the importance of managing fluctuating guest demand.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to coach and support team members, ensuring they meet operational standards while maintaining a positive work environment.
✨Emphasise Flexibility and Adaptability
Be ready to discuss situations where you've had to adapt quickly to changing needs or priorities. This role requires juggling multiple tasks, so demonstrating your flexibility will be key.
✨Prepare for Quality Control Discussions
Since conducting quality control checks is a major part of the job, think about how you would approach these discussions. Be prepared to talk about how you would handle feedback conversations and improve NPS scores.
