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- Tasks: Manage helpdesk calls, schedule maintenance, and support the facilities team daily.
- Company: Join a dynamic facilities team in Edinburgh focused on excellence and compliance.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values organisation and teamwork.
- Qualifications: Experience in administration and strong communication skills are essential.
- Other info: This role is perfect for those looking to kickstart their career in facilities management.
The predicted salary is between 25200 - 36000 £ per year.
CBW is currently recruiting for an experienced and highly organised Helpdesk Administrator to join a busy, site-based facilities team in the heart of Edinburgh. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works.
Key duties & Responsibilities:
- Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
- Check and maintain FMHelpdesk Inbox.
- Schedule reactive and help desk call outs.
- Review jobs received during the working day and allocate accordingly to Engineers.
- Process purchase orders and invoices.
- Issue and close planned and reactive maintenance visits.
- Input data.
- Support the Office & Contract Managers in the administration & delivery of departmental objectives.
- Attend to queries should they arise.
- Provide general administration support.
- Raise Corrective maintenance tasks following on from PPM completed tasks.
- Organise day-to-day work to ensure that all key tasks are fulfilled.
- Maintain departmental administrative housekeeping.
- Support with the provision of information in relation to internal procedures to enable the department to add value.
Helpdesk Administrator employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with common helpdesk software and tools, as well as the specific systems used by StudySmarter. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've effectively managed multiple tasks or projects in previous roles. This will highlight your ability to handle the busy environment of a helpdesk administrator.
✨Tip Number 3
Research common challenges faced by helpdesk teams and think about how you would address them. Being able to discuss potential solutions during your interview will demonstrate your proactive approach and problem-solving skills.
✨Tip Number 4
Network with current or former helpdesk administrators to gain insights into the role and the company culture at StudySmarter. This can provide you with valuable information that you can use to tailor your responses in the interview.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and helpdesk roles. Emphasise your organisational skills and any experience with facilities management or customer service.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key duties mentioned in the job description. Explain how your skills and experiences align with the requirements of the Helpdesk Administrator role.
Showcase Relevant Skills: In your application, highlight specific skills such as communication, data input, and problem-solving. Mention any software or tools you are familiar with that are relevant to helpdesk operations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Click To Hired
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Helpdesk Administrator. Familiarise yourself with tasks like managing phone calls, scheduling maintenance, and processing invoices. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
As this role requires a high level of organisation, be prepared to discuss your methods for managing multiple tasks. Share examples from your past experiences where you successfully prioritised work and maintained efficiency, especially in a busy environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult client or managing conflicting priorities. Think of relevant examples from your previous roles that highlight your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, the tools they use for helpdesk management, or their approach to compliance. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
