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- Tasks: Oversee airport operations, ensuring safety and punctuality while managing staff and resolving customer issues.
- Company: Join Qatar Airways, a leading airline known for its commitment to excellence and customer service.
- Benefits: Enjoy competitive pay, potential travel opportunities, and a dynamic work environment.
- Why this job: Be part of a vibrant team, enhance your leadership skills, and make a real impact in aviation.
- Qualifications: Bachelor's degree and 4 years of supervisory experience in an airline or ground handling.
- Other info: Must have the legal right to live and work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Edinburgh as Airport Services Duty Officer.
Job Purpose
Responsible for the overall control of the shift. Monitor the activities of the sections at the airport and coordinating with other sections. Ensure punctuality and safety of all Qatar Airways operations.
Accountabilities
- Responsible for the day-to-day operations and acts as liaison between airport service providers and users.
- Provides input and recommendations to management to improve the effectiveness of the daily operations.
- Responsible in ensuring passenger and aircraft handling practices confirm to the safety and security.
- Manage and control manpower on the shift in order to optimize utilization and to maintain staff's morale and discipline.
- Conducts spot-checks to ensure adequate standards are maintained.
- Responsible to resolve customer problems and complaints effectively liaising on a daily basis with all departments including Customer Relations to provide resolution for complaint handling.
- Conduct briefing sessions for shift and GHA supervisors on a shift basis.
- Compile a detailed station handling report for Airport Duty Manager on a shift basis.
- Manage the utilization of petty cash expenses and keep track of petty cash expenditure in line with standard financial procedures.
- Prepare monthly reports and LPC's.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.
- Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.
Qualifications
- Bachelor's Degree
- 4 years relevant experience
- Experience in an airline or a reputed GHA on a supervisory level.
- Excellent English and communication knowledge.
- Weight and Balance, Ramp handling, Dangerous Goods Regulation knowledge.
- Must be able to perform duties under pressure while maintaining the highest levels of customer service standards adhering to tight deadlines.
- Flexibility to take up duty travel to out stations for covering various assignments.
- High level computer literacy.
- Good understanding of Qatar Airways Conditions of Carriage, International Civil Aviation Safety and Security procedures in accordance with ICAO and IATA and local authorities.
- You must have the current legal right to live and work in the UK.
Airport Services Duty Officer employer: Qatar Airways Group
Contact Detail:
Qatar Airways Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Services Duty Officer
✨Tip Number 1
Familiarise yourself with Qatar Airways' operations and values. Understanding their commitment to safety and customer service will help you align your responses during interviews and discussions, showcasing that you're a great fit for the team.
✨Tip Number 2
Network with current or former employees of Qatar Airways or similar airlines. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Airport Services Duty Officer position.
✨Tip Number 3
Brush up on your knowledge of aviation regulations and safety procedures, particularly those related to ICAO and IATA. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to maintaining high standards in airport operations.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about past experiences where you've successfully managed teams or resolved customer complaints, as these examples will highlight your leadership skills and ability to perform under pressure.
We think you need these skills to ace Airport Services Duty Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in airport services or supervisory roles. Emphasise skills like communication, problem-solving, and customer service, as these are crucial for the Airport Services Duty Officer position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of Qatar Airways' operations and how your background aligns with their requirements, particularly in safety and customer service.
Highlight Relevant Qualifications: Clearly state your Bachelor's degree and any relevant certifications, such as knowledge of Dangerous Goods Regulations or Weight and Balance. This will demonstrate your preparedness for the role.
Showcase Your Experience: In your application, provide examples of past experiences where you successfully managed teams or resolved customer complaints. Use specific metrics or outcomes to illustrate your effectiveness in similar roles.
How to prepare for a job interview at Qatar Airways Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Airport Services Duty Officer. Familiarise yourself with the daily operations, safety protocols, and customer service standards expected in this role. This will help you answer questions confidently and demonstrate your suitability.
✨Showcase Your Experience
Prepare to discuss your relevant experience in detail, especially any supervisory roles in the airline industry or ground handling. Highlight specific examples where you've successfully managed operations, resolved customer complaints, or improved processes.
✨Demonstrate Problem-Solving Skills
Be ready to provide examples of how you've handled challenging situations in the past. The interviewer will likely want to know how you approach problem-solving, especially under pressure, so think of scenarios that showcase your ability to maintain high customer service standards.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. It also gives you a chance to engage with the interviewer on a deeper level.
