Engineering Enablement Team Lead (Assembly, Bristol, United Kingdom)

Networks Field is at the heart of BT's service delivery - we plan, build and maintain BT’s 5,700 exchanges and 289 radio sites across the UK and we maintain 10 data centres and 25 EE sites. We understand and care about what our customers need. Networks Field helps BT provide an "always on" customer service experience in an increasingly demanding world. Our job is to keep the BT network safe and working 24/7/365. We’re also excited to be building the networks of the future – 5G, software defined networks, and network convergence, to name a few. We stay one step ahead and respond to our customers’ ever-changing needs. We react quickly and are always looking to improve our responsiveness and reliability. In a nutshell, we use our engineering expertise to protect and build the services of today and tomorrow, for our customers - around the clock and wherever they are – and we need you to help us do this.

What you’ll be doing

• Accountable for leading on delivery of a portfolio of programmes within the Radio Estate.
• Making sensible, commercial decisions to support service performance and mitigate risk.
• Managing team members who work on the programmes that you deliver, whilst driving performance within the team.
• Manage all reporting for any associated key performance indicators/ H&S Compliance, for both on time performance and any agreed financial targets.
• Accountable for being able to articulate how the programme is delivering but also what this means to the business.
• Manage all programmes in scope to agreed service level agreements, customer expectations in line with forecast, delivered on time and to budget.
• Ensuring that Legal and Regulatory compliance is maintained and that BT safe working practices are adhered to in accordance with H&S legislation.
• You’ll be responsible for helping to create an inclusive working environment where people from all backgrounds can succeed.
• Manage performance of any associated suppliers, supply chain and their associated sub-contractors to ensure compliance to BT infrastructure installation standards.
• Liaise with external and internal Supply & Demand stakeholders.
• Provide Operational Performance insights through data driven analysis.

Skills and Experience

• People Management: able to confidently deal with managing a team of people and dealing with performance issues where required.
• Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences.
• Commercial Awareness- requirements and impact.
• Innovation, complexity of problem solving and independence of thinking.
• Stakeholder Management: Able to establish and maintain internal and external stakeholder relationships and facilitate mutually beneficial negotiations to develop solutions.
• Inspiring and Engaging Leadership: Inspiring and engaging leadership capability which fosters a culture of empowerment, inclusivity, ownership and pride in the estate and the work we do.
• One Team Approach: Demonstrating broad thinking and collaborative behaviour.
• Risk Management: The ability to identify risks, balance the threats and opportunities associated with the risks, take appropriate mitigating action against the risks and track and manage risk over their lifetime.
• Problem Solving: Must be able to proactively solve business problems that deal with uncertainty e.g. demand profile planning including location, skill and resource.
• Business/ Financial acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases).

Experience you would be expected to have

• Previous people management skills.
• Successful delivery of a range of small to large programmes would be desirable.
• Ability to collate and analyse data and translate into Reporting insights.
• Working with senior stakeholders managing conflicts in delivering enablement solutions in a timely manner at optimum cost.
• Working with internal and external partners to deliver to quality and on time expectation.
• Experience and proficiency in Microsoft Office packages.
• Implemented change initiatives, ability to adapt quickly and deliver change effectively.

Benefits

• 10% on target bonus.
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%.
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service.
• 24/7 private virtual GP appointments for UK colleagues.
• 2 weeks carer’s leave.
• World-class training and development opportunities.
• Option to join BT Shares Saving schemes.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.