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- Tasks: Provide hands-on IT support for desktops, laptops, and mobile devices.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a proactive team that values customer service and communication skills.
- Qualifications: Strong IT knowledge required; ITIL certification is a plus.
- Other info: Occasional travel to nearby sites may be necessary.
The predicted salary is between 28800 - 42000 £ per year.
- Provide desk-side IT support for desktops, laptops, tablets, and smartphones.
- Manage and develop IT support teams, including vendor service management.
- Strong understanding of IT infrastructure, network, and servers.
- Proactive, customer-oriented, with excellent communication skills.
- ITIL knowledge , certificate is considered an advantage
- Occasional travel to nearby sites required.
Desktop Support Engineer employer: L&G Recruitment
Contact Detail:
L&G Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Make sure to highlight your hands-on experience with various devices like desktops, laptops, and smartphones during your conversations. Share specific examples of how you've resolved technical issues in the past.
✨Tip Number 2
Demonstrate your leadership skills by discussing any previous experience managing IT support teams or working with vendors. This will show us that you can handle team dynamics and service management effectively.
✨Tip Number 3
Since communication is key in this role, practice explaining complex technical concepts in simple terms. This will help you connect better with both technical and non-technical stakeholders.
✨Tip Number 4
If you have an ITIL certification, be sure to mention it! Even if you don't, familiarize yourself with ITIL principles, as they are highly regarded in our organization and can give you an edge.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in providing desk-side IT support for various devices like desktops, laptops, tablets, and smartphones. Mention any specific instances where you successfully resolved technical issues.
Showcase Team Management Skills: If you have experience managing or developing IT support teams, be sure to include that in your application. Discuss your approach to vendor service management and how you've improved team performance.
Demonstrate Technical Knowledge: Clearly outline your understanding of IT infrastructure, networks, and servers. If you have ITIL knowledge or certification, mention it prominently as it is considered an advantage.
Communicate Effectively: Since excellent communication skills are essential for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your points and demonstrate your customer-oriented mindset.
How to prepare for a job interview at L&G Recruitment
✨Show Your Technical Skills
Be prepared to discuss your experience with desktops, laptops, tablets, and smartphones. Highlight specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Leadership Abilities
Since the role involves managing IT support teams, share examples of how you've successfully led a team or managed vendor relationships in the past. This will showcase your leadership skills.
✨Emphasize Customer Orientation
Prepare to talk about how you prioritize customer satisfaction in your work. Share anecdotes that illustrate your proactive approach to solving user issues and enhancing their experience.
✨Familiarize Yourself with ITIL
If you have ITIL knowledge or certification, be ready to discuss how you've applied ITIL principles in your previous roles. If not, consider brushing up on the basics to show your willingness to learn.
