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For Companies At a Glance
- Tasks: As a Service Engineer, you'll assist customers with product maintenance and ensure top-notch service.
- Company: Join Anglian, a leading home improvement company known for quality and innovation.
- Benefits: Enjoy a company van, tools, and a supportive work environment.
- Why this job: Make a real impact in a fast-paced industry while delivering exceptional customer service.
- Qualifications: Experience in service engineering and a passion for customer satisfaction are essential.
- Other info: You'll receive all necessary tools and equipment to excel in your role.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At Anglian we’re a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.
The Role
Are you an experienced Service Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Our Service Engineers are essential to efficiently and effectively assist our customers, assisting with any product and installation related maintenance for Anglian installed products covered by our 10-year warranty. We will provide all the tools and equipment that you will need to carry out this role including a van, PDA, mobile phone and tools.
Key Responsibilities
- Monitor and report on installation metrics, performance, and KPIs.
- Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards.
- To demonstrate and explain correct product care to customers.
- Be customer focused and provide a high level of service to every customer.
- Making sure optimum stock levels are maintained to ensure jobs can be completed efficiently.
Service Engineer employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with Anglian's products and services. Understanding the specifics of what they offer will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Highlight your customer service experience during any discussions. Since the role emphasises exceptional customer service, sharing specific examples of how you've gone above and beyond for customers can set you apart.
✨Tip Number 3
Prepare to discuss your problem-solving skills. As a Service Engineer, you'll need to identify faults and rectify them efficiently, so be ready to share instances where you've successfully resolved issues in the past.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Service Engineer position. Tailor your application to highlight relevant experience and skills that align with what Anglian is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in service engineering, customer service, and any relevant technical skills. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet the role's demands.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your commitment to quality work. Provide specific examples of how you've successfully resolved issues in previous roles and how you can contribute to Anglian's success.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Engineer.
How to prepare for a job interview at Click To Hired
✨Showcase Your Technical Skills
As a Service Engineer, it's crucial to demonstrate your technical expertise. Be prepared to discuss specific tools and techniques you've used in previous roles, and how they relate to the products Anglian offers.
✨Emphasise Customer Service Experience
Since the role requires a strong customer focus, share examples of how you've provided exceptional service in the past. Highlight any situations where you went above and beyond to ensure customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to identify and rectify faults quickly. Practice articulating your thought process and the steps you took to resolve issues.
✨Research Anglian's Products and Values
Familiarise yourself with Anglian's product range and their commitment to quality and customer service. This knowledge will help you align your answers with the company's values and show your genuine interest in the role.
