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- Tasks: Lead the development of IT services that boost productivity and user experience.
- Company: V.Group is a global leader in ship management and marine services, dedicated to quality and efficiency.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a vibrant work culture.
- Why this job: Join a forward-thinking team that values innovation and user-centric solutions in the maritime sector.
- Qualifications: Experience as a Product Owner or IT Service Manager; strong communication and problem-solving skills required.
- Other info: This role offers hands-on involvement with cutting-edge technology and a chance to make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
V. Group is a global leader in ship management and marine services, adding value to a vessel's operations. Operating around the clock and around the world, V. provides clients with quality and efficiency across various sectors, including crew management, quality ship management, technical services, and commercial services.
Overall Purpose of The Job
The Product Owner for Vessel Services is responsible for defining and delivering high-quality IT services that enhance employee productivity and experience. Acting as the bridge between business stakeholders and IT teams, the Product Owner ensures that vessel services—such as endpoint management, collaboration tools, PMS (database) solutions, and digital workplace technologies—are aligned with business needs and continuously improved.
This role requires a proactive, hands-on approach, engaging with users, managing service enhancements, and driving innovation to create a seamless and efficient IT experience.
Key Personal Attributes:
- User-Centric Mindset: Passionate about improving IT services for Vessels.
- Proactive & Hands-On: Willing to dive into technical challenges and collaborate on solutions.
- Strategic Thinker: Ability to align vessel IT services with business goals and future needs.
- Problem Solver: Analytical mindset with a drive for continuous improvement.
- Strong Communicator: Able to translate technical concepts into business-friendly language.
Key Responsibilities And Tasks
- Product Ownership & Service Management: Own and define the vision, roadmap, and backlog for vessel IT services. Prioritise service improvements, new feature requests, and enhancements based on business needs and impact. Ensure vessel IT services align with business goals, compliance requirements, and user expectations. Act as the voice of the user, gathering feedback through various channels to refine services continuously.
- Stakeholder Engagement & Communication: Work closely with business units, IT teams, and external partners to understand, document and continuously review requirements and expectations. Lead the vessel support teams to ensure high-quality service delivery and continuous improvement. Provide clear, transparent communication on service roadmaps, progress, and incident resolutions.
- Hands-On Implementation & Problem Solving: Work directly with vessel/PMS IT engineers, vendors, and development teams to troubleshoot issues and implement solutions. Support the deployment of new tools and technologies, ensuring smooth adoption across the organisation. Conduct hands-on testing, validation, and vessel training when required.
- Performance & Continuous Improvement: Establish and maintain service performance metrics, reporting, and governance while working with service leads to monitor KPIs, user satisfaction, and incident reports, proactively identifying and mitigating risks. Lead problem management initiatives, driving root cause analysis and long-term fixes. Ensure seamless transition of new or modified services into live operations by defining service acceptance criteria and facilitating a smooth handover from project teams to operations. Champion ITIL processes, including Change, Release, and Service Transition Management, to enhance service stability and governance. Champion automation and self-service to improve vessel support and PMS implementation.
- Compliance & Security: Ensure vessel IT services adhere to security policies, regulatory requirements, and IT governance frameworks. Collaborate with security and compliance teams to mitigate risks and enhance service resilience.
What can I expect in return? V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This is a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.
Essential:
- Proven experience as a Product Owner, IT Service Manager, or similar role within a complex organisation.
- Hands-on experience with IT service management (ITSM) tools and collaboration platforms (e.g., Microsoft 365, ServiceNow, Google Workspace).
- Strong technical understanding of endpoint management, remote desktop solutions, and IT support processes in geographically and technically diverse environments.
- Excellent communication, stakeholder management, and problem-solving skills.
- Ability to work in an agile environment, managing backlogs and prioritising work effectively.
Desirable:
- Previous experience with vessel technology and services.
- Certifications in ITIL, Agile (Scrum Product Owner), or similar frameworks.
- Experience with ISO-compliant service delivery, ensuring alignment with standards such as ISO 20000 (IT Service Management) or ISO 27001 (Information Security Management) for operational excellence and regulatory compliance.
- Experience with automation and AI-driven IT support solutions.
- Knowledge of security best practices related to vessel IT services.
Applications Close Date: 06 Jul 2025
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Product Management and Marketing
Industries: Maritime Transportation
Product Owner – Vessel IT Services employer: V.Group
Contact Detail:
V.Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner – Vessel IT Services
✨Tip Number 1
Familiarise yourself with V.Group's core values: We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Engage with current employees on platforms like LinkedIn. Ask them about their experiences and the challenges they face in their roles. This not only gives you insights into the company culture but also helps you tailor your approach when discussing your fit for the Product Owner position.
✨Tip Number 3
Stay updated on the latest trends in IT service management and vessel technology. Being knowledgeable about current tools and methodologies will allow you to speak confidently about how you can contribute to V.Group's goals and enhance their IT services.
✨Tip Number 4
Prepare specific examples of how you've successfully managed product backlogs and prioritised features in previous roles. Be ready to discuss these during interviews to showcase your hands-on experience and strategic thinking capabilities relevant to the Product Owner role.
We think you need these skills to ace Product Owner – Vessel IT Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Product Owner role at V.Group. Tailor your application to highlight how your experience aligns with their needs, especially in IT service management and stakeholder engagement.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience as a Product Owner or IT Service Manager. Include specific examples of how you've successfully managed IT services, improved user experiences, and collaborated with technical teams.
Showcase Your Skills: Make sure to showcase your skills in communication, problem-solving, and strategic thinking. Use concrete examples to demonstrate how you've applied these skills in previous roles, particularly in an agile environment.
Tailor Your Application: Customise your cover letter to reflect V.Group's values: We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver. Show how you embody these values and how they align with your professional ethos.
How to prepare for a job interview at V.Group
✨Understand the Company Values
Familiarise yourself with V.Group's core values: We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver. Be prepared to discuss how your personal values align with theirs and provide examples of how you've demonstrated these in your previous roles.
✨Showcase Your User-Centric Mindset
As a Product Owner, it's crucial to demonstrate a user-centric approach. Prepare to share specific instances where you improved IT services based on user feedback or needs, highlighting your proactive engagement with stakeholders.
✨Prepare for Technical Discussions
Given the technical nature of the role, brush up on your knowledge of IT service management tools and endpoint management solutions. Be ready to discuss your hands-on experience and how you've tackled technical challenges in the past.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this position. Practice explaining complex technical concepts in simple terms, as you'll need to bridge the gap between IT teams and business stakeholders. Consider preparing a few examples of how you've successfully communicated in previous roles.
