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- Tasks: Manage care calls, support staff development, and ensure high-quality service delivery.
- Company: Care Outlook is a leading home care provider in London, passionate about quality support since 2005.
- Benefits: Enjoy a competitive salary, company phone, ongoing support, and 20 days holiday plus bank holidays.
- Why this job: Join a friendly team making a real difference in people's lives with opportunities for growth.
- Qualifications: Experience in care coordination or health & social care, knowledge of CQC standards, and flexibility required.
- Other info: A driving license and NVQ Level 3 in Health & Social Care are preferred.
The predicted salary is between 24000 - 26000 £ per year.
Care Outlook is an expanding leading home care provider in London and South East of England since 2005. Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career. We are currently recruiting for a Care Coordinator to maintain and develop our services in Greenwich.
Core Duties & Responsibilities as Care Coordinator:
- Primary role is to Roster and Template care calls using an electronic system.
- Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service.
- Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations.
- Ensuring care assessments, care and risk planning meets best practice and customers' aspirations.
- Work with Recruitment Team to ensure sufficient current and future staffing levels.
- To provide care services to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonable where required.
- To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner.
- To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly.
- Participate in the paid on-call rota.
- Put in place measures to comply with CQC regulations and work to achieve the best care standards possible.
As a Care Coordinator, you will be offered the following:
- Salary £24,000 - £26,000.
- Company issued mobile phone.
- Ongoing support and Professional Development.
- 20 Days Holiday plus Bank Holidays.
- Opportunity to work in an expanding leading home care provider.
We are looking for a Care Coordinator to join us who are:
- 100% committed to helping improve the quality of life of vulnerable people.
- Flexibility to cover on call to meet the needs of the business (essential).
- Knowledge of CQC standards and CQC Compliance (essential).
- Experience with Rostering care calls on an electronic system.
- Experience in Care Coordinating or 2 years working within Health & Social Care (preferred).
- Full Driving License and access to a vehicle (preferred).
- NVQ Level 3 Health & Social Care (preferred).
If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to people’s lives, then this could be your next role.
Care Coordinator employer: Care Outlook Ltd
Contact Detail:
Care Outlook Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Familiarise yourself with CQC standards and compliance regulations. Understanding these guidelines will not only help you in the role but also demonstrate your commitment to high-quality care during any discussions with us.
✨Tip Number 2
Highlight your experience with electronic rostering systems. If you've used similar software before, be ready to discuss how you managed care calls and staff schedules effectively, as this is a key responsibility of the Care Coordinator role.
✨Tip Number 3
Showcase your ability to work collaboratively with a team. As a Care Coordinator, you'll be managing a team and working closely with the Branch Manager, so emphasising your teamwork skills can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your flexibility and commitment to covering on-call duties. This role requires adaptability, so sharing examples of how you've successfully managed unexpected situations in previous roles will be beneficial.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Care Coordinator. Familiarise yourself with the core duties mentioned in the job description, such as rostering care calls and managing care plans.
Tailor Your CV: Highlight your relevant experience in health and social care, especially any roles that involved care coordination or rostering. Make sure to include specific examples that demonstrate your knowledge of CQC standards and compliance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving the quality of life for vulnerable people. Mention your flexibility and commitment to the role, and how your skills align with the company's values and mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a Care Coordinator role.
How to prepare for a job interview at Care Outlook Ltd
✨Show Your Passion for Care
Make sure to express your genuine passion for improving the quality of life for vulnerable people. Share personal experiences or motivations that drive you to work in the care sector, as this will resonate well with the interviewers.
✨Demonstrate Your Knowledge of CQC Standards
Familiarise yourself with the Care Quality Commission (CQC) standards and compliance requirements. Be prepared to discuss how you would ensure these standards are met in your role as a Care Coordinator.
✨Highlight Your Organisational Skills
As a Care Coordinator, you'll need strong organisational skills. Be ready to provide examples of how you've successfully managed rosters or care plans in the past, especially using electronic systems.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as staffing shortages or emergency cover, and how you would handle them effectively.
