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- Tasks: Lead franchise retail operations, ensuring excellence and profitability across iconic venues.
- Company: Levy creates legendary food experiences at top UK venues like Wimbledon and Twickenham.
- Benefits: Enjoy competitive salary, 27 days holiday, healthcare benefits, and exclusive discounts.
- Why this job: Join a passionate team transforming guest experiences while promoting sustainability and inclusion.
- Qualifications: Proven leadership in multi-site franchise retail with strong commercial acumen required.
- Other info: Be part of a major venue partnership that elevates the food & beverage experience.
The predicted salary is between 43200 - 72000 £ per year.
Levy creates legendary food and hospitality experiences at some of the UK’s most iconic venues. Backed by powerful partnerships with places like Wimbledon, Twickenham, and now NEC Birmingham, we’re looking for a Head of Retail Franchise Operations to drive excellence and growth across franchise retail outlets in this exciting new partnership.
We’re on a mission to elevate the food & beverage experience across NEC, ICC, Vox, Utilita Arena Birmingham, bp pulse LIVE, and regional partner venues. As part of our exciting new long-term partnership, we’re hiring a Head of Retail Franchise Operations to lead our franchise retail outlets to operational excellence, financial success, and unrivalled guest experiences.
What You’ll Do
- Own full P&L responsibility for all branded retail units across NEC venues.
- Drive profitability through labour, margin, stock & waste management, and pricing.
- Manage key franchise partner relationships, ensuring brand compliance and delivering through audits and training.
- Lead, inspire, and grow a high-performing, multi-brand management team.
- Champion outstanding guest experiences aligned with each franchise’s identity and Levy’s core values.
- Collaborate closely with NEC stakeholders, franchise teams, and Levy leadership to deliver seamless operations at scale.
What We’re Looking For
- Proven operational leadership managing multi-site franchise retail or QSR with P&L accountability.
- Strong commercial acumen, skilled in driving profitability and managing budgets.
- Experience managing franchise relationships, brand compliance, and audits.
- A natural leader who builds engaged, high-performing teams while embedding brand and Levy culture.
- Confident communicator, comfortable influencing senior leaders and partners.
- Data-driven decision-maker with strong operational and compliance knowledge.
What you’ll get in return:
- Competitive salary with bonus & company benefits
- 27 days holiday + bank holidays
- Company pension scheme
- Healthcare benefits including dental, optical, therapy treatments & free annual healthcare checks.
- Exclusive Benefits & Wellbeing site which includes discounts such as Vodafone discounts, 20% off Nuffield Health and 10% off Pure Gym memberships, travel, shopping and more.
- Holiday purchase scheme
- On-going training & development through our career pathway programmes.
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
- Employee Assistance Programme
- Competitive and supportive family benefits including 2 days additional leave, following return from Maternity leave during first year back and the day off for your baby's first birthday.
Why Levy? Work with a globally recognised industry leader at iconic venues across sport, entertainment, and events venues. Join a team passionate about sustainability, wellbeing, diversity, and inclusion, committed to paying all team members the Real Living Wage. Play a pivotal role in a major venue partnership that’s set to transform the guest experience in Birmingham and beyond.
Director of Franchise Retail Excellence (Hiring Immediately) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Franchise Retail Excellence (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Levy's brand values and mission. Understanding their commitment to sustainability, diversity, and inclusion will help you align your leadership style with their culture, making you a more attractive candidate.
✨Tip Number 2
Network with professionals in the franchise retail sector, especially those who have experience with multi-site operations. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven profitability and managed P&L in previous roles. Being able to articulate your successes in these areas will demonstrate your commercial acumen and operational expertise.
✨Tip Number 4
Showcase your leadership skills by highlighting instances where you've built high-performing teams. Be ready to discuss your approach to team engagement and how it aligns with Levy's focus on guest experiences and brand compliance.
We think you need these skills to ace Director of Franchise Retail Excellence (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Director of Franchise Retail Excellence position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in operational leadership, P&L management, and franchise relationships. Use quantifiable achievements to demonstrate your impact in previous roles.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to drive profitability and manage multi-site operations, as well as your leadership style.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Placed
✨Understand the Company and Its Values
Before your interview, make sure to research Levy and its core values. Familiarise yourself with their mission to elevate food and beverage experiences, especially in the context of their partnerships with iconic venues. This will help you align your answers with what they stand for.
✨Showcase Your P&L Experience
Since the role involves full P&L responsibility, be prepared to discuss your previous experience managing budgets and driving profitability. Use specific examples to demonstrate how you've successfully managed costs and increased revenue in multi-site franchise operations.
✨Highlight Leadership Skills
As a natural leader, it's crucial to convey your ability to inspire and grow high-performing teams. Share stories that illustrate your leadership style and how you've built engaged teams while embedding brand culture in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about challenges you've faced in managing franchise relationships or ensuring brand compliance, and be ready to discuss how you navigated those situations effectively.
