Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations at a premium flexible workspace, ensuring exceptional client experiences and team management.
- Company: Join a leading provider of high-end flexible office spaces in Birmingham City Centre.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and ongoing training opportunities.
- Why this job: Be part of a dynamic team in a prestigious location, enhancing tenant engagement and satisfaction.
- Qualifications: Experience in operational leadership, excellent people skills, and a keen eye for detail required.
- Other info: Ideal for those passionate about hospitality and workspace management.
The predicted salary is between 36000 - 60000 £ per year.
A leading provider of high-end flexible office space is seeking a dynamic and experienced General Manager to lead the operations of a flagship site in central Birmingham. This is a hands-on leadership role ideal for someone with a strong background in hospitality, serviced offices, or property management — someone who takes pride in delivering impeccable service and maintaining the highest standards across people, space, and operations.
THE ROLE
- Full operational responsibility for the site, including team leadership, client experience, and day-to-day functionality.
- Build and maintain strong relationships with clients, ensuring high levels of retention and satisfaction.
- Lead and manage the on-site team, including recruitment, training, absence management, and performance reviews.
- Oversee all facilities and supplier management, ensuring the space is always presented at an exceptional standard.
- Act as a key point of contact for escalated client issues and ensure prompt, professional resolutions.
- Manage the site helpdesk and coordinate responses to all operational requests.
- Ensure compliance with Health & Safety regulations across the site.
- Support sales efforts by conducting viewings and promoting additional services.
- Plan and host community events to enhance tenant engagement.
IDEAL CANDIDATE
- Experience in a client-facing operational leadership role (e.g., front of house, serviced offices, hospitality, facilities management).
- Confident team leader with excellent people management skills.
- Exceptional organisational and problem-solving ability.
- Strong communication skills — calm, professional, and approachable.
- High attention to detail and pride in maintaining a premium environment.
- Commercially minded with the ability to drive retention and promote services.
- Knowledge of property or workspace operations is a strong advantage.
- Live within commutable distance to Birmingham City Centre.
PACKAGE & BENEFITS
- Competitive salary (based on experience).
- 25 days holiday + bank holidays.
- Company pension scheme.
- Ongoing training and genuine opportunities for career progression.
- Working from a flagship location.
Interested in leading one of Birmingham’s most impressive flexible workspaces? Apply today with your CV and one of the team will contact you if you are shortlisted.
General Manager employer: Anderson Wright Consulting
Contact Detail:
Anderson Wright Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the latest trends in flexible workspaces and hospitality. Understanding what makes a workspace premium can help you speak confidently about how you would enhance client experiences during interviews.
✨Tip Number 2
Network with professionals in the property management and hospitality sectors. Attend local events or join relevant online groups to connect with others who may provide insights or referrals for the General Manager role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to manage client relationships effectively. Be ready to discuss how you've resolved issues and improved service standards.
✨Tip Number 4
Research the company culture and values of the workspace provider. Tailoring your approach to align with their mission can show that you're not just looking for any job, but are genuinely interested in contributing to their success.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, hospitality, or property management. Use specific examples that demonstrate your ability to lead teams and manage client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service and maintaining high standards. Mention your experience in managing teams and resolving client issues, as well as your understanding of the flexible workspace environment.
Highlight Key Skills: In your application, emphasise your organisational skills, problem-solving abilities, and strong communication skills. These are crucial for the General Manager role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for maintaining a premium environment.
How to prepare for a job interview at Anderson Wright Consulting
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, training, and performance management.
✨Emphasise Client Relationship Management
This role requires building strong relationships with clients. Be ready to discuss your experience in client-facing roles and how you've ensured high levels of satisfaction and retention in previous positions.
✨Demonstrate Problem-Solving Abilities
Operational challenges will arise, so highlight your problem-solving skills. Share specific instances where you've resolved issues effectively, particularly in a hospitality or facilities management context.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle escalated client issues or manage operational requests. Think through potential scenarios and how you would respond to ensure a professional resolution.
