At a Glance
- Tasks: Promote memberships, conduct tours, and manage sign-ups while achieving sales targets.
- Company: Bannatyne is a leading fitness and wellness provider in the UK, known for exceptional facilities.
- Benefits: Enjoy flexible hours, free gym membership, discounted spa treatments, and career development training.
- Why this job: Join a supportive team culture and help others achieve their health goals while growing your career.
- Qualifications: Strong communication skills, customer-focused attitude, and a passion for health and wellness are essential.
- Other info: Opportunity for bonuses, awards, and a chance to connect with a vibrant community.
Bannatynes are renowned for providing exceptional fitness and wellness experiences across the UK. We pride ourselves on our states of the art facilities and our commitment to helping our members achieve their health and fitness goals. We are currently looking for a dynamic and enthusiastic Membership Advisor to join our team and drive the growth of our membership base.
Our Perks:
- B-Fed - complimentary lunch or breakfast.
- Flexible schedule.
- 28 days annual leave increases with tenure.
- Free gym membership.
- Complimentary gym membership for another person (after 2 years service).
- Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
- Discounted Meals and Beverages - 50% cafe/bar.
- Career & Personal Development training.
- Mental Health, Well-Being and EAP Services.
- Length of Service Awards.
- Staff Awards and Bonuses.
- Discounted entertainment and shopping.
A typical day in the life of a Membership Advisor:
- Promote and sell memberships through tours, presentations and follow ups with prospective members.
- Conduct engaging and informative tours of the club, highlighting key features and benefits.
- Achieve and exceed individual and team sales targets by identifying and pursuing new business opportunities.
- Provide a welcoming and informative experience for all potential and new members.
- Handle inquiries, appointments and follow up calls in a professional and timely manner.
- Manage the membership sign up process, including completing contracts, entering data into the membership system and processing payments.
- Maintain accurate and up to date membership records and ensure confidentiality of member information.
- Assist with administrative tasks such as preparing reports and tracking sales metrics.
- Collaborate with the fitness and customer service teams to ensure a seamless onboarding process for new members.
- Participate in member retention activities, such as welcome calls, and satisfaction surveys, to enhance member engagement and loyalty.
- Promote club programs, services and events to current and prospective members.
- Attend weekly video hangouts to discuss KPI performance in absence of a Sales Manager.
What we are looking for:
- Good organisational and multitasking abilities.
- The ability to think outside the box and be a self starter with your own initiative.
- Have strong interpersonal and communications skills and a customer focused attitude.
- A genuine passion for health, wellness and customer service.
- The ability to establish rapport, build trust and demonstrate credibility.
- The ability to work to deadlines and be KPI driven.
- Ability to work flexible hours, including weekends and holidays.
- It would be desirable if you had previous experience in a sales, customer service or fitness environment along with strong sales and negotiation skills with a proven track record of achieving targets.
- It would be advantageous if you had a degree or qualification in sales, marketing or a related field.
Why Bannatyne?
Bannatynes are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membership Advisor, you will have the opportunity to be a key player in our growth, connecting people with fitness solutions that improve their lives. We offer competitive compensation, opportunities for professional development and a supportive team culture. If you are passionate about fitness and sales and are eager to help others achieve their wellness goals, apply today and become a valued member of the Bannatyne family!
Membership Advisor - Norwich employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Advisor - Norwich
✨Tip Number 1
Familiarise yourself with Bannatyne's facilities and services. Understanding what makes their fitness and wellness offerings unique will help you engage potential members effectively during tours and presentations.
✨Tip Number 2
Practice your sales pitch! Since the role involves promoting memberships, being able to confidently communicate the benefits and features of the club will set you apart from other candidates.
✨Tip Number 3
Network within the local fitness community. Attend events or join groups related to health and wellness in Norwich to build connections that could help you understand member needs and preferences.
✨Tip Number 4
Showcase your passion for fitness and customer service during any interactions. Whether it's in an interview or a casual conversation, demonstrating genuine enthusiasm can make a lasting impression on the hiring team.
We think you need these skills to ace Membership Advisor - Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, or fitness. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and wellness. Mention specific examples of how you've successfully engaged with customers or achieved sales targets in the past.
Showcase Your Interpersonal Skills: In your application, emphasise your strong communication skills and ability to build rapport with potential members. Provide examples of how you've created positive experiences for customers.
Highlight Your Initiative: Demonstrate your self-starter attitude by including instances where you've taken the initiative in previous roles. This could be through suggesting new ideas or improving processes.
How to prepare for a job interview at leisurejobs
✨Show Your Passion for Fitness
Make sure to express your genuine enthusiasm for health and wellness during the interview. Share personal experiences or stories that highlight your commitment to fitness, as this will resonate well with Bannatyne's values.
✨Demonstrate Your Sales Skills
Prepare examples of how you've successfully sold products or services in the past. Be ready to discuss specific targets you’ve achieved and the strategies you used to meet them, as this role heavily focuses on driving membership sales.
✨Highlight Your Interpersonal Skills
Since the role requires strong communication and relationship-building abilities, think of instances where you've effectively engaged with customers. Show how you can establish rapport and trust, which is crucial for a Membership Advisor.
✨Be Ready for Role-Playing Scenarios
Expect to participate in role-playing exercises during the interview. Practice giving a tour of the facilities or handling a potential member's objections, as this will showcase your ability to engage and inform prospective members effectively.