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- Tasks: Lead logistics and delivery of high-energy events from start to finish.
- Company: Join Pan-n-Ice and Rolling Minds, top experiential catering companies for global brands.
- Benefits: Enjoy unlimited ice cream, a dog-friendly office, and opportunities to travel.
- Why this job: Be part of exciting events like Coachella and Glastonbury in a fun, creative environment.
- Qualifications: 3+ years in event operations, strong leadership, and a full UK driving licence required.
- Other info: Competitive salary based on experience; must be physically capable and ready for hands-on work.
The predicted salary is between 36000 - 60000 £ per year.
Location: Full-time, On-site (W10 5BN – Notting Hill, London)
Salary: Competitive, based on experience
Start date: ASAP
About Us
Pan-n-Ice and Rolling Minds are two of the UK’s most exciting and fast-growing experiential catering and events companies. We deliver high-impact, high-energy food and drink activations for some of the biggest global brands in the world.
You’ll find us activating at the world’s most iconic events, from Cannes Lions and Coachella to Formula 1, Glastonbury, and countless other major festivals and brand launches.
We specialise in creating unforgettable, fully branded food experiences including:
- Branded food truck tours
- Interactive dessert stations (like ice cream rolls and freakshakes)
- Cocktail bars and mixology experiences
- Premium street food stalls
- Ice cream carts, canapés, and live product sampling
Our team is creative, fast-paced and full of energy – and we’re looking for a driven, practical, and highly experienced Operations Manager to help lead the way.
The Role
As Operations Manager, you will be responsible for leading the logistics and delivery of our events from start to finish. This is a hands-on, high-responsibility role that requires initiative, physical capability, leadership, and a deep understanding of catering operations.
You’ll manage everything from van loading and stock prep to running large-scale activations on site – often under pressure and at pace.
Key Responsibilities
- Lead day-to-day operations across both Pan-n-Ice and Rolling Minds event divisions
- Oversee logistics including transport, equipment, food and drink supplies, and staffing
- Represent the brand on-site at high-profile UK and international events
- Manage and motivate teams of freelance and in-house event staff
- Support the setup, delivery and pack-down of all events – working practically and physically where needed
- Troubleshoot on-site issues quickly and confidently
- Ensure health and safety, hygiene and catering standards are met at all times
- Use software like Excel, Google Sheets and CRMs to manage schedules, stock lists and event planning
- Work with our warehouse and events teams to prepare all equipment and products
- Build and continuously improve operational processes and systems
Who We’re Looking For
- 3+ years of experience in event or catering operations
- Proven experience running events with physical and logistical complexity
- Strong knowledge of food service or catering operations
- Highly practical, solutions-driven, and calm under pressure
- Full UK driving licence – confident driving manual vans (required)
- Physically capable – comfortable with loading/unloading, lifting and long hours on your feet
- Excellent team management and communication skills
- Based within realistic commuting distance to W10 5BN (Notting Hill)
- Strong technical ability with spreadsheets, scheduling software, and CRMs
- Willing to travel frequently across the UK and internationally
Benefits
- Employee of the Month cash bonus
- Cycle to Work Scheme
- Private Health Care (after 1 year)
- Dog-Friendly Office
- Unlimited Free Ice Cream
- Opportunities to travel across the UK and internationally
- Fun, casual work environment in Notting Hill
- 28 Days Holiday (incl. bank holidays)
Events Operations Manager employer: Pan-n-ice
Contact Detail:
Pan-n-ice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in experiential catering and events. Understanding what makes an event memorable can help you stand out during discussions with us.
✨Tip Number 2
Network with professionals in the events industry. Attend local events or join online forums to connect with others who might have insights or tips about working with companies like ours.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed logistics under pressure in past roles. We love to see candidates who can think on their feet!
✨Tip Number 4
Be ready to discuss your experience with team management. Highlight specific instances where you motivated a team or resolved conflicts, as strong leadership is key for this role.
We think you need these skills to ace Events Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event or catering operations. Focus on specific roles where you've managed logistics, led teams, or worked under pressure, as these are key aspects of the Operations Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for events and catering. Mention specific experiences that demonstrate your ability to handle complex logistics and lead teams effectively. Show enthusiasm for working with high-profile brands and events.
Highlight Technical Skills: Since the role requires strong technical ability with spreadsheets and scheduling software, be sure to mention any relevant software you’ve used. Provide examples of how you’ve utilised these tools to improve operational processes in past roles.
Showcase Problem-Solving Abilities: Use your application to illustrate how you've successfully resolved on-site issues in previous events. This could include examples of troubleshooting logistics challenges or managing team dynamics under pressure.
How to prepare for a job interview at Pan-n-ice
✨Showcase Your Event Experience
Make sure to highlight your previous experience in event or catering operations. Be ready to discuss specific events you've managed, the challenges you faced, and how you overcame them. This will demonstrate your capability to handle the complexities of the role.
✨Demonstrate Leadership Skills
As an Operations Manager, you'll be leading teams. Prepare examples of how you've motivated and managed teams in the past, especially under pressure. This will show that you can inspire others and maintain a positive work environment.
✨Be Prepared for Practical Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think about potential on-site issues that could arise during events and how you would address them. This will showcase your ability to think on your feet.
✨Familiarise Yourself with Relevant Software
Since the role requires using software like Excel and CRMs, brush up on your technical skills. Be prepared to discuss how you've used these tools in previous roles to manage schedules and stock lists effectively.
