Business Process Improvement (BPI) Lead

LOCATION: Staines or Cheadle

JOB PURPOSE: This is a key role, responsible for identifying and leading strategic BPI initiatives and managing projects to deliver significant benefits to ADP UK, Ireland and Sweden and support the achievement of organisational objectives. Reports into Director of Business Excellence, UK Ireland and South Africa.

RESPONSIBILITIES:

• Identify opportunities for new strategic BPI initiatives based on in depth understanding of ADP UK, Ireland and Sweden and ESI objectives and analysis of organisational data. Work with leaders at all levels to identify opportunities to address business challenges through BPI initiatives.
• Design and lead workshops utilising process improvement and change leadership methodologies to drive strategic improvements across ADP UK, Ireland and Sweden.
• Identify and capture requirements for automation (including RPA), implement and provide support for automation tools once live.
• Drive and take ownership of both incremental and transformational change through BPI initiatives as required to meet objectives.
• Develop strong relationships with senior stakeholders including at ExCom and ESI level, demonstrating the value delivered by BPI and ensuring that stakeholders at all levels are bought in and aligned with BPI initiatives.
• Carry out in depth data analysis, ensuring that decisions are data driven and that benefits are quantified and measured.
• Document processes, together with supporting documentation such as standard operating procedures.
• Provide BPI and change management expertise, guidance and support to project teams and stakeholders during the implementation of changes identified through BPI initiatives.
• Build the brand of the UK, Ireland and Sweden Business Excellence BPI team within ADP (for example by acting as a champion for BPI and presenting at town halls).
• Provide thought leadership, identifying and evaluating new BPI and automation tools.
• Deliver Training to Associates on BPI, fostering a culture of continuous improvement.
• Successfully manage projects including the implementation of changes identified through BPI initiatives, in line with established methodology and governance and ensuring robust management of scope, risks, costs and benefit delivery.
• Hold stakeholders accountable for delivering on time and to the required level of quality.
• Escalate issues appropriately, providing potential resolution options.
• Manage the scope of initiatives and projects and ensure that any scope creep is well controlled.
• Report on progress to senior stakeholders including ESI, ExCom, senior R&D and Product leaders.
• Act as UK, Ireland & South Africa lead on ESI initiatives and projects, working closely with the ESI Service Delivery team.
• Develop strong network within ADP globally, identifying and sharing best practice with other countries and business units within ADP.

QUALIFICATIONS & EXPERIENCE:

• Preferably graduate level or equivalent
• 5 years operational experience, preferably in a professional services environment
• Significant BPI and automation experience
• Experience of successful change leadership
• Experience of leading cross functional project teams
• Project Management qualifications an advantage
• Experience of senior stakeholder management
• Experience of matrix management

COMPETENCIES & SKILLS:

• Ability to work on own initiative.
• Strong leadership, communication, negotiation and interpersonal skills with the ability to effectively present complex information to and influence stakeholders at all levels of the organisation including ExCom and ESI.
• Ability to present effectively to stakeholders at all levels and to both small and large groups.
• Collaborative approach
• Able to build relationships and a strong network at a senior level in the UK, at an ESI level and with BPI and Business Excellence teams globally.
• Focused on delivery, able to identify potential risks to delivery of BPI initiatives early and work proactively to mitigate them.
• Strong Project Management skills with ability to own and drive projects to successful completion.
• Highly organised, proactive and flexible, able to work on own initiative and to effectively prioritise workload.
• Excellent analytical and problem solving skills with the ability to gather and interpret complex data to drive decision making.
• Proficient in the use of Microsoft Visio and Blueworks
• Proficient in the use of Lean 6 Sigma methodology

Travel to other ADP sites will be required.