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- Tasks: Join us as a Customer Service Advisor, providing top-notch support and handling inquiries.
- Company: Be part of a dynamic team focused on exceptional service and customer satisfaction.
- Benefits: Enjoy flexible working hours and the chance to develop valuable skills.
- Why this job: This role offers hands-on experience in customer service and a chance to make a real impact.
- Qualifications: Previous experience in customer service or admin is preferred; strong communication skills are a must.
- Other info: Working hours are Monday to Friday, 8.30am to 5pm.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking temporary Customer Service Advisors to join our team. The ideal candidate will play a crucial role in ensuring smooth operations within the service department, providing exceptional customer support and administrative assistance. This position requires strong communication skills, attention to detail, and the ability to analyse data effectively.
Responsibilities
- Provide outstanding customer service by responding to inquiries via phone and email with professionalism and courtesy.
- Assist in data entry tasks, ensuring accuracy and timely updates of customer information in our systems.
- Communicate effectively with clients to understand their needs and provide appropriate solutions or escalate issues as necessary.
- Support upselling initiatives by identifying opportunities to offer additional services or products that meet customer requirements.
- Maintain organised records of service requests, customer interactions, and follow-up actions taken.
- Collaborate with team members to improve processes and enhance overall service delivery.
- Ensure compliance with company policies and procedures while handling sensitive information.
Experience
- Proven experience in an administrative role or customer service environment is preferred.
- Strong proficiency in data entry with a keen eye for detail.
- Familiarity with phone etiquette and the ability to handle calls professionally.
- Ability to analyse information and provide insights that contribute to improved service outcomes.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
Working Hours are 8.30am-5pm - Monday-Friday.
Temporary Customer Service Advisor employer: Personnel Solutions (Midlands) Ltd
Contact Detail:
Personnel Solutions (Midlands) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during any potential interviews, as you'll be able to demonstrate your problem-solving skills and ability to handle various situations.
✨Tip Number 2
Brush up on your data entry skills and ensure you're comfortable using different software tools. Being able to showcase your proficiency in managing customer information accurately can set you apart from other candidates.
✨Tip Number 3
Research StudySmarter's customer service approach and values. Understanding our company culture will allow you to tailor your communication style and demonstrate how you align with our mission during any discussions.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the role and the team dynamics, which can help you prepare better for the interview process.
We think you need these skills to ace Temporary Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise your communication skills, attention to detail, and any data entry experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your skills related to data analysis, problem-solving, and teamwork. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Personnel Solutions (Midlands) Ltd
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer inquiries or issues.
✨Highlight Your Attention to Detail
Since the role involves data entry and maintaining accurate records, be prepared to discuss how you ensure accuracy in your work. Share specific instances where your attention to detail made a difference in your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to analyse information and provide solutions, and be ready to explain your thought process.
✨Demonstrate Team Collaboration
The job requires working with team members to improve processes. Be ready to talk about times when you collaborated effectively with others, highlighting your ability to contribute to a positive team environment.
