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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service in our award-winning restaurant and bar.
- Company: Join Rowhill Grange Hotel & Utopia Spa, a prestigious hotel group near London.
- Benefits: Enjoy competitive salary, generous holiday, discounts, and unique anniversary rewards.
- Why this job: Be part of a vibrant culture that values passion for food, wine, and guest experience.
- Qualifications: Management experience in a quality food service environment and excellent communication skills required.
- Other info: Flexible shifts across 5 days, including weekends, in a beautiful semi-rural location.
The predicted salary is between 28000 - 35000 £ per year.
The Benefits
- £32,000 to £35,000 per annum + monthly service charge payment
- 4 weeks holiday rising to 5 weeks with service
- 8 Bank holidays
- Free car parking
- Employee uniform
- Discounted hotel accommodation for yourself and your family at all hotels
- Discounted hair treatments at our two Utopia Spas
- Discount off all food & beverage at all hotels
- Discount of individual treatments booked in our two Utopia Spas
- Discount on retail products in our two Utopia Spas
- Refer a friend staff recruitment scheme
- Additional benefits when celebrating your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
Requirements:
- Smart appearance
- Excellent communication skills with a passion for guest service
- Technical food and beverage knowledge to offer the required service and ability to develop the rest of the team
- Management/Supervisory experience within a top quality food service hotel/restaurant required
- Ability to manage and motivate a team of waiters/esses and bar staff to ensure excellence
- Must have your own transport due to semi-rural location
The Place
Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels, a private group of quality hotels of distinction just outside London. 4 Star, Award winning Utopia Spa, 38-bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. The hotel has two restaurants RG’s Fine Dining Restaurant and Elements Brasserie and Bar for more informal dining.
The Restaurant and Bar Manager Role
As Restaurant & Bar Manager you will head up the team in our RGs Restaurant (2 Rosette standard), and two small private dining rooms, together with the restaurant terrace during the warmer months, and also our Elements Bar. You will be responsible for managing a full-time team to deliver outstanding standards of service. We are seeking a Restaurant & Bar Manager with passion for food, wine and service who will inspire and drive standards to even higher heights.
The restaurant is open to residents, spa guests and non-residents, catering for a wide range of discerning clients with many regular patrons. RG’s Restaurant seats 100 guests and you can expect to service 30-75 covers for dinner and between 40-80 covers for afternoon tea – with the busiest days at the weekend. The bar is open adjoining our Elements Brasserie serving resident guests, spa guests and local visitors. Service for guests covers breakfast, lunch and dinner 7 days per week so candidates must be available for flexible shift patterns across 5 days including weekends.
The team to support you consists of a permanent team of employees, Assistant Restaurant & Bar Manager, 2 x F&B Supervisors, and a team of permanent F&B Assistants boosted with a strong team of F & N Assistants and Bar Staff.
Main Duties Include:
- Ensuring the restaurant and bar is prepared for service and employees are briefed for service
- Meeting and greeting guests and being their host during their meal
- Ensuring close liaison between bar and restaurant to ensure a smooth transition from bar to dining experience
- Taking guest orders
- Effective rostering of employees
- Coaching employees to develop their skills and ensure service standards are met
- Serving food and beverage including alcoholic beverages and wines
- Completing satisfaction checks and actioning all feedback
- Adhering to the Mystery Guest Standards and ensuring the team achieve the required standard
- Resolving any service issues
- Presenting bills to guests and taking payment
- Ensuring till is balanced and cashed up accurately and room charges are transferred to residents’ room accounts
- Ensuring the restaurant is reset at the end of the shift ready for the next service
- Ensuring work area is clean and tidy before closing
- Working with the Executive Chef to develop the menus
- Ensuring effective ordering and control systems in place to ensure availability of products to guests while controlling stock holding levels
- Selecting and sourcing wines to complement the menu items and guests’ requirements
- Recruitment, induction, training and coaching of all employees
Restaurant and Bar Manager employer: Rowhill Grange (Alexander Hotel Collection) Careers
Contact Detail:
Rowhill Grange (Alexander Hotel Collection) Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant and Bar Manager
✨Tip Number 1
Familiarise yourself with the specific dining and bar concepts at Rowhill Grange Hotel. Understanding their menu offerings and service style will help you demonstrate your passion for food and beverage during interviews.
✨Tip Number 2
Network with current or former employees of Rowhill Grange Hotel to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your management experience in detail, particularly how you've motivated teams in high-pressure environments. Highlight specific examples where you've improved service standards or resolved guest issues effectively.
✨Tip Number 4
Showcase your flexibility and availability for various shifts, especially weekends, as this is crucial for the role. Be ready to explain how you manage work-life balance while meeting the demands of a busy restaurant and bar.
We think you need these skills to ace Restaurant and Bar Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management and supervisory experience in the food service industry. Emphasise your technical knowledge of food and beverage, as well as any achievements that demonstrate your ability to lead a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your understanding of the restaurant and bar environment. Mention specific experiences where you have successfully managed teams or improved service standards.
Highlight Relevant Skills: In your application, clearly outline your excellent communication skills and ability to motivate a team. Provide examples of how you've resolved service issues or improved customer satisfaction in previous roles.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Rowhill Grange Hotel & Utopia Spa. Mention your interest in their dining concepts and how you can contribute to enhancing the guest experience.
How to prepare for a job interview at Rowhill Grange (Alexander Hotel Collection) Careers
✨Showcase Your Passion for Service
Make sure to express your enthusiasm for guest service during the interview. Share specific examples of how you've gone above and beyond to ensure a great experience for customers in your previous roles.
✨Demonstrate Your Management Skills
Prepare to discuss your management style and how you motivate your team. Highlight any successful strategies you've implemented to improve service standards or team performance in past positions.
✨Know the Venue Inside Out
Familiarise yourself with Rowhill Grange Hotel & Utopia Spa, including its dining options and unique offerings. Being knowledgeable about the venue will show your genuine interest and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as resolving customer complaints or managing busy service periods. Think through potential scenarios and your approach to ensure you can respond confidently.
