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- Tasks: Be the friendly voice of our team, assisting with insurance claims and customer inquiries.
- Company: Join a dynamic and inclusive Member Services team dedicated to outstanding customer service.
- Benefits: Enjoy a competitive salary, 22 days holiday, subsidised transport, and private health insurance.
- Why this job: Make a real impact in customer service while growing in a supportive environment.
- Qualifications: Strong communication skills and a self-starter attitude are essential; insurance experience is a plus.
- Other info: Conveniently located near King's Cross, making your daily commute a breeze!
The predicted salary is between 17000 - 22000 £ per year.
Location: Kings Cross, London
Remuneration: £20,000 - £26,000 per annum
Contract Details: Permanent, Full Time
Are you ready to make a difference in the world of customer service? Join our small, dynamic, and friendly Member Services team! We're on the lookout for a motivated and enthusiastic Customer Service Advisor to be the voice of our organisation!
Responsibilities:
- Assist with processing insurance claims, including sickness and life insurance.
- Respond to customer inquiries via phone, email, and letters with a friendly demeanour.
- Provide information about our products and services to help our members.
- Maintain excellent communication and relationships with our valued customers.
- Multi-task effectively while paying close attention to detail.
Required Skills/Experience/Qualifications:
- Preferable experience in the insurance industry.
- Strong communication, time management, and computer literacy skills.
- Self-starter who meets or exceeds deadlines.
- High levels of integrity and self-motivation.
- Creative thinker with problem-solving skills.
- Ability to quickly learn about new industries and apply knowledge.
- Excellent analytical and organisational skills.
What's on Offer:
- Competitive salary of £20,000 to £26,000 per year (depending on experience).
- 22 days holiday plus bank holidays.
- Subsidised transport costs for your daily commute.
- Company pension plan for your future.
- Life insurance and income protection insurance for peace of mind.
- Private health insurance for your well-being.
- An excellent working environment that promotes growth and teamwork!
Location Perks:
Conveniently located just a 5 minute walk from King's Cross St Pancras train station, our office is easily accessible for your daily commute!
If you're ready to jump into a fulfilling role where your contributions truly matter, we want to hear from you!
Join us in delivering outstanding member service!
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Advisor - Starting ASAP employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Starting ASAP
✨Tip Number 1
Familiarise yourself with the insurance industry, especially if you have prior experience. Understanding common terms and processes will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will help you articulate your responses clearly and confidently when addressing customer inquiries.
✨Tip Number 3
Research StudySmarter and our Member Services team to understand our values and mission. Being able to discuss how you align with our goals can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service Advisor - Starting ASAP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and the insurance industry. Use keywords from the job description to demonstrate that you meet the required skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description.
Showcase Communication Skills: Since the role requires strong communication skills, consider including examples in your application that demonstrate your ability to communicate effectively with customers, whether through phone, email, or face-to-face.
Highlight Problem-Solving Abilities: In your application, provide examples of situations where you've successfully resolved customer issues or improved processes. This will show your creative thinking and problem-solving skills, which are essential for this position.
How to prepare for a job interview at Office Angels
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their mission and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, especially in the insurance industry. Think of examples from your past experiences where you successfully handled difficult situations or provided exceptional service.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. This will reflect your capability to engage with customers effectively.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
