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For Companies At a Glance
- Tasks: You'll troubleshoot tech issues and manage assets daily.
- Company: Join a dynamic team in the financial sector, based in Glasgow or London.
- Benefits: Enjoy a contract role with potential for growth and valuable experience.
- Why this job: Be part of a fast-paced environment where your problem-solving skills shine.
- Qualifications: Experience with ServiceNow and strong MS Office skills are essential.
- Other info: ITIL certification and financial industry experience are a bonus!
The predicted salary is between 36000 - 60000 £ per year.
Location: Glasgow/London - UK
Mode: Contract – Inside IR35
Primary skills/mandatory skills are as follows:
- Technology troubleshooting environment
- Asset Tracking / Management experience a must
- Proficient in other MS-Office productivity applications
- Proficient in Share Point site maintenance
- ITIL certifications a plus
- Experience in the financial industry is a plus
- Experience with ServiceNow (or similar ticketing system) required
- Strong organizational and problem-solving skills
- Excellent verbal and written communications skills
- Advanced Microsoft Excel
Incident Management Specialist employer: Damco Solutions
Contact Detail:
Damco Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Management Specialist
✨Tip Number 1
Familiarise yourself with ITIL principles and best practices, as this knowledge will be crucial in your role as an Incident Management Specialist. Consider joining online forums or local meetups to discuss ITIL concepts and network with professionals in the field.
✨Tip Number 2
Gain hands-on experience with ServiceNow or similar ticketing systems. If you don’t have direct experience, try to find online tutorials or courses that can help you understand how these systems work and their functionalities.
✨Tip Number 3
Brush up on your Microsoft Excel skills, especially advanced functions, as they are often used for data analysis and reporting in incident management. You can find plenty of free resources and tutorials online to enhance your proficiency.
✨Tip Number 4
Network with professionals in the financial industry, as having industry-specific knowledge can give you an edge. Attend industry events or connect with people on LinkedIn to learn more about the challenges they face and how you can contribute.
We think you need these skills to ace Incident Management Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technology troubleshooting, asset tracking, and any relevant ITIL certifications. Use keywords from the job description to demonstrate that you meet the mandatory skills.
Craft a Compelling Cover Letter: In your cover letter, explain why you're a great fit for the Incident Management Specialist role. Mention your experience with ServiceNow or similar ticketing systems, and how your problem-solving skills can benefit the company.
Showcase Relevant Experience: When detailing your work history, focus on roles where you used advanced Microsoft Excel and maintained SharePoint sites. Provide specific examples of how you've successfully managed incidents or tracked assets in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Clear communication is key, so ensure your written skills shine through in both your CV and cover letter.
How to prepare for a job interview at Damco Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with technology troubleshooting and asset tracking. Highlight specific examples where you've successfully resolved issues or managed assets, as this will demonstrate your capability in a practical context.
✨Familiarise Yourself with ITIL Principles
If you have ITIL certifications, make sure to mention them. Even if you don't, understanding the basic principles of ITIL can help you answer questions related to incident management effectively.
✨Demonstrate Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might be asked to explain complex technical issues, so being concise and clear is key.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of past experiences where you had to troubleshoot an issue or manage a ticketing system like ServiceNow, and be ready to walk the interviewer through your thought process.
