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For Companies At a Glance
- Tasks: Analyse IT service management data and design impactful reports using ServiceNow.
- Company: Join a leading financial services group with over 15,000 users globally.
- Benefits: Enjoy opportunities for remote work and access to corporate perks.
- Why this job: Be part of a dynamic team driving continuous service improvement and innovation.
- Qualifications: Experience in IT Business Analysis, ServiceNow, and PowerBI is essential.
- Other info: Opportunity to collaborate with global stakeholders and enhance your analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
Our Client is a leading financial services group that continues to experience growth through business acquisition with several different operating companies and employs over 15,000 users worldwide. An exciting opportunity has arisen for an IT Business Analyst (BA) to play a key role within their shared service IT function, responsible for leveraging the ServiceNow platform and its ServiceNow Performance Analytics and ServiceNow Reporting modules to analyse the company's IT service management data and design meaningful reporting to support IT service reviews and continuous service improvement.
The ideal candidate should have a background in IT Business Analysis, Service Reviews, Reporting, and Analytics, ideally with ServiceNow and PowerBI experience, who can put together robust dashboards and actionable insights for effective stakeholder collaboration globally.
Responsibilities:- ServiceNow reporting, IT Service Review collation/preparation & detailed tracking of continuous service improvements across global office locations.
- Lead regular IT service performance reviews with internal and external stakeholders using live data from ServiceNow.
- Build and maintain service performance dashboards and scorecards within ServiceNow and other tools.
- Analyze incident, request, change, and problem management trends to recommend service improvements.
- Work with ITSM teams to...
IT Business Analyst (ServiceNow Reporting) employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Analyst (ServiceNow Reporting)
✨Tip Number 1
Familiarise yourself with the ServiceNow platform, especially its Performance Analytics and Reporting modules. Understanding how to leverage these tools will not only help you in interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your data analysis skills, particularly with PowerBI. Being able to create robust dashboards and actionable insights is crucial for this position, so showcasing any relevant projects or experiences can set you apart.
✨Tip Number 3
Network with professionals in the IT Business Analysis field, especially those who have experience with ServiceNow. Engaging in discussions or attending relevant webinars can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss specific examples of how you've contributed to service improvements in previous roles. Highlighting your analytical skills and ability to collaborate with stakeholders will resonate well with the hiring team.
We think you need these skills to ace IT Business Analyst (ServiceNow Reporting)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of an IT Business Analyst in the context of ServiceNow Reporting. Familiarise yourself with the key skills required, such as experience with ServiceNow and PowerBI, as well as the importance of data analysis and reporting.
Tailor Your CV: Customise your CV to highlight relevant experience in IT Business Analysis, particularly focusing on your work with ServiceNow and any reporting or analytics projects you've undertaken. Use specific examples that demonstrate your ability to create dashboards and provide actionable insights.
Craft a Compelling Cover Letter: Write a cover letter that connects your background and skills directly to the job description. Emphasise your experience with service performance reviews and your ability to collaborate with stakeholders globally. Make it clear why you are passionate about this role and how you can contribute to continuous service improvement.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for an IT Business Analyst role. Consider asking a friend or colleague to review your application as well.
How to prepare for a job interview at Click To Hired
✨Know Your ServiceNow Inside Out
Make sure you have a solid understanding of the ServiceNow platform, especially its Reporting and Performance Analytics modules. Be prepared to discuss how you've used these tools in previous roles and how they can be leveraged for effective IT service management.
✨Showcase Your Analytical Skills
Be ready to demonstrate your analytical abilities by discussing specific examples where you've analysed data to drive service improvements. Highlight any experience with PowerBI or similar tools, as this will be crucial for building dashboards and actionable insights.
✨Prepare for Stakeholder Engagement Scenarios
Since the role involves collaboration with various stakeholders, think of examples where you've successfully led service performance reviews or collaborated on projects. Be prepared to discuss how you handle feedback and ensure alignment with stakeholder expectations.
✨Understand the Financial Services Sector
Familiarise yourself with the financial services industry and its unique challenges. Being able to speak knowledgeably about industry trends and how they impact IT service management will show that you're not just technically proficient but also understand the business context.
