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- Tasks: Join our team as a 3rd Line Support Engineer, tackling complex tech issues daily.
- Company: We're a growing Managed Service Provider delivering top-notch IT support across the UK.
- Benefits: Enjoy 28 holiday days, a birthday day off, and a flexible work environment.
- Why this job: Be part of exciting projects and make a real impact in cybersecurity and networking.
- Qualifications: Experience in 3rd Line support, strong cybersecurity knowledge, and hands-on tech skills required.
- Other info: Great progression opportunities await you in this fast-paced role!
The predicted salary is between 28000 - 42000 £ per year.
A growing Managed Service Provider is looking for an experienced 3rd Line Support Engineer to join its technical team. The company delivers high-quality IT support and consultancy services to a diverse range of clients across the UK. This opportunity has arisen due to continued growth in both its client base and project workload.
The ideal candidate will have a strong background in cybersecurity and networking, with experience working in a fast-paced MSP environment. This is a hands-on role that will involve acting as a senior escalation point for complex technical issues, as well as playing a key part in delivering projects such as Cyber Essentials Plus renewals, MDM rollouts, and infrastructure improvements.
Key Responsibilities:- Serve as an escalation point for complex technical issues from the 1st and 2nd line teams.
- Deliver advanced troubleshooting across Microsoft 365, Windows Server, networking, and security platforms.
- Lead and support on a variety of projects.
- Implement and maintain security best practices across client environments.
- Work with account managers to scope, plan and implement technical solutions for clients.
- Previous experience in a 3rd Line or senior technical support role within an MSP environment.
- Strong understanding of cyber security principles, frameworks, and technologies (e.g. Cyber Essentials, MFA, antivirus/EDR platforms, firewalls).
- Hands-on experience with MDM platforms and deployments (e.g. Microsoft Intune, Mosyle).
- Proficient in networking concepts and technologies including firewalls, VPNs, switching, DNS, DHCP, VLANs, and routing.
- In-depth knowledge of Microsoft 365, Windows Server, Active Directory, and Azure AD.
- Excellent problem-solving skills with a client-focused approach.
- Able to work independently on technical projects while supporting and mentoring junior team members.
- 28 holiday days (including bank holidays).
- Day off for your birthday.
- Flexible work environment.
- Progression opportunities.
If you are interested, please apply now.
Third Line Support employer: Candour Solutions
Contact Detail:
Candour Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Windows Server, and MDM platforms like Microsoft Intune. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in a Managed Service Provider (MSP) environment. Be prepared to share examples of complex technical issues you've resolved, as this will show that you can handle the responsibilities of a 3rd Line Support Engineer.
✨Tip Number 3
Brush up on your knowledge of cybersecurity principles and frameworks, especially Cyber Essentials. Being able to articulate how you've implemented security best practices in past roles will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your problem-solving approach and how you mentor junior team members. This role involves supporting others, so showcasing your leadership skills and client-focused mindset will be crucial during the interview process.
We think you need these skills to ace Third Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 3rd Line Support and showcases your skills in cybersecurity and networking. Use keywords from the job description to align your qualifications with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the role but also demonstrates your understanding of the company's needs. Mention specific projects or experiences that relate to the responsibilities outlined in the job description.
Showcase Problem-Solving Skills: In your application, provide examples of complex technical issues you have resolved in previous roles. Highlight your problem-solving approach and how it benefited your team or clients, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a technical support role.
How to prepare for a job interview at Candour Solutions
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with cybersecurity and networking in detail. Highlight specific projects you've worked on, especially those involving Microsoft 365, Windows Server, and MDM platforms. This will demonstrate your hands-on experience and technical knowledge.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of examples where you acted as an escalation point for complex issues and how you resolved them. This will show your ability to handle pressure and provide effective solutions.
✨Understand the Company’s Client Base
Research the types of clients the Managed Service Provider works with. Understanding their needs and challenges will allow you to tailor your responses and demonstrate how your skills can directly benefit their client base.
✨Emphasise Team Collaboration
Since the role involves mentoring junior team members and working with account managers, be ready to discuss your experience in team settings. Share examples of how you've supported colleagues and contributed to a collaborative work environment.
