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For Companies At a Glance
- Tasks: Provide 2nd line IT support, maintaining and deploying systems and applications.
- Company: Join a well-established Scottish organisation with offices in Edinburgh and Glasgow.
- Benefits: Enjoy a flexible work environment with remote options and a supportive culture.
- Why this job: Be part of a forward-thinking team that values collaboration and innovation.
- Qualifications: Experience with Windows 10, MS Office, Active Directory, and iOS configuration is essential.
- Other info: This role offers a mix of onsite and remote work, perfect for a balanced lifestyle.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Analyst – 2nd Line - Permanent – Edinburgh
Change Digital are currently recruiting on behalf of our well-established Scottish organisation who have offices in both Edinburgh and Glasgow and require a 2nd Line Support IT Analyst to join their team. This is an exciting opportunity to join a forward-thinking company who pride themselves on their supportive, collaborative culture.
Skills required should include:
- Maintain and deploy the company’s laptop and desktop operating systems and applications (OS Application Deployment)
- Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration (including EMM experience)
This role is based in Edinburgh with 2-3 days onsite and the remainder of the week can be worked remotely. If you have the required skills and are looking for your next career move, please forward your latest CV for immediate consideration.
Information Technology Support Analyst employer: Change Digital – Digital & Tech Recruitment
Contact Detail:
Change Digital – Digital & Tech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10, MS Office, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare for common IT support scenarios that may come up during the interview process. Practising troubleshooting techniques and being ready to discuss your problem-solving methods will demonstrate your capability in a practical context.
✨Tip Number 4
Show enthusiasm for the company's collaborative culture. Be ready to discuss how you work well in teams and contribute to a supportive environment, as this aligns with their values and can make a positive impression.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to IT support, particularly focusing on Windows 10, MS Office, Active Directory, and any EMM experience you may have. Use keywords from the job description to catch their attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the company's culture. Mention why you are excited about the opportunity to work with them and how your skills align with their needs.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved IT issues in the past. This could include specific scenarios where you maintained or deployed operating systems or applications.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Change Digital – Digital & Tech Recruitment
✨Know Your Technical Stuff
Make sure you're well-versed in Windows 10, MS Office, Active Directory, and MS Exchange. Brush up on your knowledge of iOS configuration and EMM experience, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved IT issues. Highlight your analytical thinking and how you approach troubleshooting, as this will demonstrate your capability as a 2nd Line Support Analyst.
✨Understand the Company Culture
Research Change Digital and their collaborative culture. Be ready to explain how your values align with theirs and how you can contribute to their supportive environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the tools they use, and the challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
