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- Tasks: Support customer enquiries, manage fault records, and coordinate engineering tasks.
- Company: Join Telent, a leader in technology supporting the UK's critical digital infrastructure.
- Benefits: Enjoy 34 days holiday, a pension scheme, and discounts on cinema and shopping.
- Why this job: Make a real impact while working in a diverse and inclusive environment.
- Qualifications: Previous experience in data management and strong communication skills required.
- Other info: Hybrid working options available; be part of a team of over 3,000 dedicated professionals.
The predicted salary is between 28800 - 43200 £ per year.
At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nation's critical networks connected and protected 24/7.
Reporting into the Contract Support Manager you will provide administrative support, fault coordination and engineering tasking. You will ensure documentation tracking and databases are maintained in accordance with contractual agreements.
What you’ll do:
- To ensure fault records are accurately maintained to time and plan
- To ensure all work is processed within the processes and procedures in place for the contact requirements
- To ensure all engineer tasking is achieved within time and to planned requirements for the contract and customer expectations
- To be the first point of contact for all customer enquiries, support, and fault calls
- To support the overall operational business, deliver excellent customer service, fault support and administrative support as required
- Ad-hoc project support, as requested
Who you are:
This would be an ideal role for an organised and enthusiastic administrator who is comfortable working under their own initiative. Communication across all levels is required from this role, so an ability to communicate confidently and professionally is required.
Key Requirements:
- Experience of data management and information transfer requiring accuracy and attention to detail
- Excellent communication skills
- Strong Microsoft Office experience
- Previous experience of Oracle
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
About Us
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
We are guided by our values and behaviours:
- Be Inclusive
- Take Responsibility
- Collaborate
- Be Customer-focussed
Client Service Coordinator (Previous Relevant Experince is Required) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Coordinator (Previous Relevant Experince is Required)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Client Service Coordinator. Understanding the specific tasks, such as fault coordination and documentation tracking, will help you demonstrate your relevant experience during the interview.
✨Tip Number 2
Brush up on your communication skills. Since this role requires you to be the first point of contact for customer enquiries, practice articulating your thoughts clearly and confidently to make a great impression.
✨Tip Number 3
Get comfortable with Microsoft Office and Oracle. Since strong experience in these tools is essential, consider taking a quick online course or tutorial to refresh your skills before the interview.
✨Tip Number 4
Research Telent's values and culture. Understanding their commitment to diversity and inclusion can help you align your answers with their organisational ethos, showing that you’re a good fit for their team.
We think you need these skills to ace Client Service Coordinator (Previous Relevant Experince is Required)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Client Service Coordinator role. Focus on your administrative skills, customer service experience, and any previous roles that involved data management or fault coordination.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle customer enquiries and support operational tasks effectively.
Highlight Key Skills: In your application, emphasise your communication skills and proficiency in Microsoft Office and Oracle. Provide examples of how you've used these skills in past roles to achieve positive outcomes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role you’re applying for.
How to prepare for a job interview at Placed
✨Showcase Your Organisational Skills
As a Client Service Coordinator, being organised is key. Prepare examples from your previous experience where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the demands of the role.
✨Communicate Confidently
Since this role requires excellent communication skills, practice articulating your thoughts clearly and professionally. Consider preparing answers to common interview questions that highlight your communication abilities and how you've effectively interacted with customers in the past.
✨Familiarise Yourself with Relevant Software
Make sure you're comfortable with Microsoft Office and Oracle, as these are crucial for the role. If you have specific examples of how you've used these tools to improve efficiency or accuracy in your previous roles, be ready to share them.
✨Understand the Company Culture
Research Telent's values and commitment to diversity and inclusion. Be prepared to discuss how your personal values align with theirs and how you can contribute to creating an inclusive environment within the team.
