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- Tasks: Join our operations team to support customer processes and enhance service quality.
- Company: We are a leading logistics company focused on delivering exceptional service worldwide.
- Benefits: Enjoy hybrid working options, competitive salary up to £35k, and opportunities for personal development.
- Why this job: Be part of a dynamic team, drive your performance, and make a real impact in logistics.
- Qualifications: 2-3 years of ocean freight experience, especially in Export Seafreight and Cross trade.
- Other info: Location is Luton; must have a driving licence.
The predicted salary is between 28000 - 42000 £ per year.
We have a vacancy and are looking for candidates with ocean freight experience (2-3 years minimum).
- Experience in Export Seafreight and Cross trade essential.
- Must drive.
- Hybrid working after training.
- Location: Luton.
- Salary up to £35k.
Duties Include:
- As part of the operations team, learn all customer processes and be ready to support colleagues as required.
- Provide a high level of service for customers and learn and develop skills relating to worldwide event logistics.
- Drive own performance and challenge others positively to achieve KPIs.
- Participate in reviews with the team to identify areas of improvement, reviewing KPIs and enhancing overall service quality.
- Collaborate with operations and warehouse teams and other functions to ensure smooth customer-related process flow.
- Prioritise work tasks and call out to team leader/supervisor where assistance is required, process improvement is needed, or where own workload enables assistance to other colleagues.
- Take an active role in personal development and coaching, positively pushing line managers for 1-2-1 time, feedback, and identification of training needs.
- Serve as the primary contact for at least one of the team's top customers and provide support to other colleagues within the department.
- Implement DGF people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability, and adherence to company standards.
Operations Specialist employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in ocean freight. This knowledge will not only help you during interviews but also demonstrate your commitment to the industry.
✨Tip Number 2
Network with professionals in the logistics and shipping sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn about unadvertised opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or achieved KPIs in your previous roles. This will showcase your proactive approach and ability to drive performance.
✨Tip Number 4
Research StudySmarter's values and culture. Understanding our mission will help you align your answers during interviews and show that you're a great fit for our team.
We think you need these skills to ace Operations Specialist
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your ocean freight experience, particularly in Export Seafreight and Cross trade. Use specific examples from your previous roles to demonstrate your expertise.
Showcase Customer Service Skills: Since the role involves providing high levels of service for customers, include any relevant experiences where you successfully managed customer relationships or improved service quality.
Demonstrate Team Collaboration: Mention instances where you collaborated with teams to enhance processes or achieve KPIs. This will show that you can work well within a team environment, which is crucial for this position.
Express Willingness for Personal Development: Convey your commitment to personal development and continuous learning. Discuss how you have sought feedback and training opportunities in the past, as this aligns with the company's focus on growth.
How to prepare for a job interview at Click To Hired
✨Showcase Your Ocean Freight Experience
Make sure to highlight your 2-3 years of ocean freight experience during the interview. Be prepared to discuss specific examples of your work in export seafreight and cross trade, as this is essential for the role.
✨Demonstrate Customer Service Skills
Since providing a high level of service is crucial, think of instances where you've gone above and beyond for customers. Share how you’ve handled challenges and ensured customer satisfaction in previous roles.
✨Prepare for Team Collaboration Questions
Expect questions about teamwork and collaboration. Be ready to discuss how you've worked with operations and warehouse teams in the past to ensure smooth processes and how you’ve contributed to team goals.
✨Emphasise Personal Development
The company values personal development, so be prepared to talk about how you take initiative in your own growth. Mention any feedback you've sought from managers or training you've pursued to enhance your skills.
