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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and assist in sales through various channels.
- Company: Join a thriving luxury brand known for its exceptional customer experience.
- Benefits: Enjoy hybrid work options, competitive salary, and opportunities for career growth.
- Why this job: Be part of a dynamic team in a vibrant culture focused on customer satisfaction.
- Qualifications: 2+ years in customer service or retail; eCommerce experience is a plus.
- Other info: No sales targets; just build relationships and help customers find what they love.
The predicted salary is between 21600 - 36000 £ per year.
THE OPPORTUNITY: Get Recruited are recruiting on behalf of a highly successful luxury brand who due to growth are expanding their customer experience team. This is a dual role combining customer service and soft sales. This is a great opportunity for someone who is confident and enjoys working within a customer-focused environment with experience within a Customer Experience, Customer Care, Customer Service Assistant, Sales Assistant, Online sales and support, Sales and Customer Service, Luxury, Retail or similar role.
THE ROLE:
- Manage and resolve customer service tickets via Gorgias (email, chat, and social).
- Respond promptly to queries regarding product details, sizing, orders, shipping, and returns.
- Follow up on abandoned carts via email, phone and live chat.
- Provide thoughtful, helpful guidance to convert interest into purchases.
- Maintain deep knowledge of our product range to help customers make informed choices.
- Ensure a warm, friendly and brand-appropriate tone of voice at all times.
- Use Shopify to view and manage customer orders, issue refunds, track fulfillment etc.
THE PERSON:
- 2+ years in a customer service, customer care, or retail sales role.
- Ecommerce experience preferred (especially using Shopify and/or Gorgias).
- Comfortable with soft-selling and nurturing customer relationships (no targets).
- A team player with a proactive, can-do attitude.
- Excellent written and verbal communication.
- Interest in fashion is a bonus.
Get Recruited is acting as an Employment Agency in relation to this vacancy.
Sales Associate employer: Get Recruited
Contact Detail:
Get Recruited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with the luxury brand's product range before your interview. Knowing the ins and outs of their offerings will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries through various channels like email and chat. Practising responses to common customer questions can help you feel more confident during the interview.
✨Tip Number 3
Highlight any experience you have with eCommerce platforms, particularly Shopify and Gorgias. Being able to discuss your familiarity with these tools can set you apart from other candidates.
✨Tip Number 4
Showcase your soft-selling abilities by preparing examples of how you've nurtured customer relationships in the past. This will demonstrate your capability to convert interest into purchases without being pushy.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any roles where you've managed customer queries or worked in a retail environment, especially if you have experience with eCommerce platforms like Shopify.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to nurture customer relationships. Mention specific examples from your past roles that demonstrate your skills in resolving customer issues and soft-selling.
Showcase Your Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is free of errors and clearly conveys your thoughts. Use a friendly and professional tone that reflects the brand's voice.
Highlight Relevant Experience: In your application, specifically mention any experience you have with tools like Gorgias and Shopify. If you have a background in fashion or luxury retail, be sure to include that as well, as it will strengthen your application.
How to prepare for a job interview at Get Recruited
✨Showcase Your Customer Service Skills
Since the role focuses on customer service, be prepared to discuss your previous experiences. Share specific examples of how you've successfully resolved customer issues or enhanced their experience.
✨Demonstrate Product Knowledge
Familiarise yourself with the luxury brand's products before the interview. Being able to discuss their offerings and how they meet customer needs will show your genuine interest and preparedness.
✨Emphasise Soft-Selling Techniques
The role involves soft-selling, so think of ways you've nurtured customer relationships in the past. Be ready to explain how you can guide customers towards making informed purchases without being pushy.
✨Exhibit a Positive Attitude
A proactive, can-do attitude is essential for this position. During the interview, convey your enthusiasm for the role and the brand, and demonstrate how you can contribute positively to the team culture.
