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- Tasks: As a Spa Receptionist, you'll manage guest feedback and maintain records while supporting the Spa team.
- Company: Join the Celtic Manor Resort, known for its award-winning hospitality and vibrant work culture.
- Benefits: Enjoy perks like free parking, discounts, career training, and a supportive wellbeing helpline.
- Why this job: Be part of a friendly, inclusive team where your ideas are valued and growth is encouraged.
- Qualifications: Experience in administration and Microsoft Office is essential; a passion for hospitality is a plus.
- Other info: This is a permanent role with flexible hours, perfect for students or those seeking part-time work.
Join the ‘Greatest Story in Hospitality’ by becoming one of our Spa Administrator ‘Hospitality Heroes’ in our award-winning Spa Team based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from ‘Manor to Marina’.
OUR IDEAL HERO WILL HAVE:
- Secretarial/administrative qualifications or experience of more than two years
- Experience in Microsoft Office, Outlook
- Experience in delivering administrative, operational and secretarial support including stock takes and retail trackers
IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL:
- Be responsible for escalating any complaints to the Spa Manager immediately, providing full details
- Be responsible for feedback trackers with guest feedback and collating responses from the Spa and Leisure teams
- Have a full and up-to-date knowledge of the Resort facilities, services, and events
- Organise, improve and maintain an effective departmental filing system, ensuring information is easily accessible to the senior management team
- Maintain and update records, print reports and actively seek ways to ensure the system is used to its maximum, to provide accurate information which supports the objectives of the Resort and the department
- Ensure the department has adequate supplies to run effectively, anticipate needs, and deal with store requisitions and purchase requests
BE RECOGNISED AND REWARDED:
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as:
- Access to career development training from day one
- FREE on-site parking
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards
GROW WITH US:
As a Celtic Collection employee, you will be able to say:
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT INFO:
In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.
Spa Receptionist - Newport employer: leisurejobs
Contact Detail:
leisurejobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist - Newport
✨Tip Number 1
Familiarise yourself with the Celtic Manor Resort and its facilities. Knowing the ins and outs of the resort will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Outlook. Being proficient in these tools is crucial for a Spa Receptionist, and demonstrating your expertise can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in administrative roles. Think of specific examples where you've successfully managed tasks like stock takes or feedback tracking, as these are key responsibilities in this position.
✨Tip Number 4
Showcase your customer service skills. The role requires a friendly and approachable attitude, so be ready to share instances where you've gone above and beyond to assist customers or resolve complaints.
We think you need these skills to ace Spa Receptionist - Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative roles and customer service. Emphasise any secretarial qualifications or experience you have, as well as your proficiency in Microsoft Office and Outlook.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Spa Receptionist role. Mention how your skills align with their 'Yes, We Can' philosophy and your ability to handle guest feedback effectively.
Showcase Relevant Experience: In your application, provide specific examples of your previous work that demonstrate your organisational skills and ability to maintain effective filing systems. Highlight any experience with stock management or retail tracking, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Spa Receptionist position.
How to prepare for a job interview at leisurejobs
✨Showcase Your Administrative Skills
Make sure to highlight your secretarial and administrative experience during the interview. Be prepared to discuss specific examples of how you've successfully managed tasks like stock takes or maintaining filing systems.
✨Demonstrate Knowledge of the Resort
Familiarise yourself with the Celtic Manor Resort's facilities, services, and events. Showing that you have done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Emphasise Customer Service Experience
As a Spa Receptionist, you'll be interacting with guests regularly. Share examples of how you've handled customer feedback or complaints in the past, showcasing your ability to maintain a positive guest experience.
✨Prepare Questions About the Role
Think of insightful questions to ask about the Spa team and their operations. This shows your genuine interest in the position and helps you understand how you can contribute to the team's success.
