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- Tasks: Lead CX strategy development and build strong client relationships.
- Company: Join Great CX Agency, a dynamic team focused on innovative customer experiences.
- Benefits: Enjoy a flexible contract role with opportunities for creative freedom and collaboration.
- Why this job: Be part of a brave team that values creativity and strategic thinking in a fast-paced environment.
- Qualifications: 8-10 years of agency experience in CX, with strong strategic and creative skills.
- Other info: Ideal for those who thrive autonomously and enjoy pushing boundaries in marketing.
The predicted salary is between 43200 - 72000 £ per year.
Great CX Agency is seeking a fixed-term CX Strategy Director to join their busy team. This is a senior, autonomous role for a passionate individual who can build strong client relationships and drive fame for clients.
As a Strategy Director CX, you will be creatively focused and bring a deep understanding of customer experience, CRM, digital landscapes, and brand strategy. You'll know how to identify cultural tensions and create work that stands out.
Key Responsibilities:- Strategic Development: Lead the development of CX strategies across customer journeys, translating research and data into actionable insights and strategic frameworks. You will present persuasive strategic recommendations and ensure work remains on strategy.
- Client Relations: Partner with clients to understand their business goals, customer needs, and competitive landscapes. This is not a back-office role; you should thrive on presenting to clients and persuading them, comfortable in both strategic and creative conversations.
The ideal candidate will have:
- 8-10 years of agency experience with a strong integrated background and meaningful experience in CX, especially eCRM.
- The ability to navigate both macro and micro strategic thinking, from the overall brand effect of one-to-one customer communications to the details of messaging matrices and copy variants.
- Experience with Salesforce systems and in the Travel/Holiday category is beneficial but not essential.
Great CX Agency is looking for someone with:
- A ferocious attitude and can-do nature – nothing is impossible.
- The ability to hit the ground running within a small team.
- An appreciation for large-scale CRM systems and martech, but also an eye for modern approaches to marketing.
- A restless energy, knowing the rules and often breaking them.
- The ability to thrive autonomously while also knowing when to collaborate with colleagues.
- An output-driven mindset, enjoying pushing strategies forward and creating necessary documentation.
If you are a brave individual who wants to do brave work, consider joining Great CX Agency.
CX Strategy Director | Contract employer: Direct Recruitment
Contact Detail:
Direct Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Strategy Director | Contract
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience and CRM. Being well-versed in current industry practices will not only help you during interviews but also demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the CX field, especially those who have experience in agency settings. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully developed and implemented CX strategies in the past. Highlighting your achievements will showcase your capability to drive results.
✨Tip Number 4
Research Great CX Agency thoroughly. Understanding their values, recent projects, and client base will allow you to tailor your discussions and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace CX Strategy Director | Contract
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the CX Strategy Director position. Tailor your application to highlight your relevant experience in customer experience, CRM, and strategic development.
Craft a Compelling CV: Your CV should clearly showcase your 8-10 years of agency experience, particularly in CX and eCRM. Use specific examples to demonstrate your ability to develop strategies and build client relationships.
Write a Strong Cover Letter: In your cover letter, express your passion for customer experience and your understanding of the digital landscape. Highlight your strategic thinking skills and provide examples of how you've successfully navigated client relationships in the past.
Showcase Your Creativity: Since this role requires a creative focus, consider including a portfolio or examples of previous work that demonstrate your ability to create standout strategies and solutions. This will help you stand out as a candidate who can think outside the box.
How to prepare for a job interview at Direct Recruitment
✨Showcase Your Strategic Thinking
Prepare to discuss your experience in developing CX strategies. Be ready to share specific examples of how you've translated research and data into actionable insights, and how these strategies have positively impacted client relationships.
✨Demonstrate Client Engagement Skills
Since this role involves a lot of client interaction, practice articulating how you build strong relationships with clients. Think of instances where you've successfully persuaded clients or presented strategic recommendations that led to positive outcomes.
✨Highlight Your Agency Experience
With 8-10 years of agency experience being a requirement, be prepared to discuss your background in integrated marketing and customer experience. Emphasise any relevant projects that showcase your ability to navigate both macro and micro strategic thinking.
✨Embrace Your Personal Qualities
The agency is looking for someone with a ferocious attitude and a can-do nature. Be authentic and express your passion for brave work. Share examples of how you've approached challenges with a positive mindset and how you thrive in both autonomous and collaborative environments.
