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- Tasks: Support users with e-commerce issues via email and phone.
- Company: Join a dynamic team focused on innovative online solutions.
- Benefits: Enjoy flexible working options and a collaborative environment.
- Why this job: Gain hands-on experience in e-commerce while making a real impact.
- Qualifications: GCSE level education and problem-solving skills required.
- Other info: Perfect for those looking to kickstart their career in e-commerce.
The predicted salary is between 24000 - 36000 £ per year.
The role of E-Commerce Helpdesk Advisor is perfect for candidates that want to develop a career in Online over time. The roles will be exposed to all aspects of the department and to ensure a wide understanding of the development the business is making in E-Commerce. The purpose of this role initially will be to provide a comprehensive E-Commerce support for users both internal and external covering for all Group E-Commerce sites.
Your Responsibilities as a Customer Service Advisor:
- Provide customer service regarding ecommerce/website issues to internal and external parties
- Interaction with website users by email and phone
- Liaise with other departments and stakeholders to resolve queries
- Work to deadlines and targets to ensure quick turnaround for users
- Take ownership of tasks and work as part of a team
QUALIFICATIONS/EXPERIENCE:
- Essential: Previous positions that required problem solving and working to deadlines.
- Educated to GSCE level
SKILLS/ABILITIES:
- Essential: Understanding of all aspects of social media and what that means for E-Commerce
- Have a strong knowledge of delivering to customers and the service they expect
- Experience in customer service, switchboard or dealing with the public
Ecommerce Helpdesk Advisor employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Helpdesk Advisor
✨Tip Number 1
Familiarise yourself with our E-Commerce platforms and the common issues users face. Understanding these challenges will help you provide better support and demonstrate your proactive approach during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising scenarios where you have to resolve customer issues quickly. This will prepare you for the fast-paced environment we operate in and show that you're ready to take ownership of tasks.
✨Tip Number 3
Engage with our social media channels to understand how we interact with customers online. This insight will not only enhance your knowledge of E-Commerce but also demonstrate your enthusiasm for our brand during the application process.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into their experiences. This can provide you with valuable tips and help you tailor your approach when applying for the E-Commerce Helpdesk Advisor position.
We think you need these skills to ace Ecommerce Helpdesk Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the responsibilities and qualifications required for the E-Commerce Helpdesk Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved problem-solving, customer service, or working to deadlines. Use specific examples to demonstrate how your experience makes you a suitable candidate for this role.
Showcase Your Skills: Make sure to mention your understanding of social media and its impact on E-Commerce. Discuss any relevant skills you possess that would help in delivering excellent customer service, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about E-Commerce and how you can contribute to the team. Be sure to convey your enthusiasm for the role and the company.
How to prepare for a job interview at Click To Hired
✨Showcase Your Problem-Solving Skills
Since the role requires problem-solving abilities, prepare examples from your past experiences where you successfully resolved issues. This will demonstrate your capability to handle customer queries effectively.
✨Familiarise Yourself with E-Commerce Trends
Research current trends in e-commerce and social media. Being knowledgeable about these topics will show your genuine interest in the field and help you engage in meaningful conversations during the interview.
✨Practice Clear Communication
As you'll be interacting with users via email and phone, practice articulating your thoughts clearly. Consider doing mock interviews or speaking with friends to enhance your communication skills.
✨Demonstrate Teamwork
The role involves working as part of a team, so be ready to discuss your experiences collaborating with others. Highlight instances where you contributed to a team goal or helped resolve a conflict.
