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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot IT issues for clients.
- Company: Join Aztech IT Solutions, a trusted partner for over 100 UK businesses.
- Benefits: Enjoy a full-time role with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team that values problem-solving and exceptional customer service.
- Qualifications: 2+ years in a similar role; experience with Microsoft 365 and Azure is essential.
- Other info: This is an on-site position located in Milton Keynes.
The predicted salary is between 28800 - 48000 £ per year.
Aztech IT Solutions is trusted by more than one hundred growing businesses across the UK to deliver professional, proactive IT support services. We provide IT support and consultancy services that enable organizations to operate more efficiently, ensuring their IT systems are optimized and proactively managed. As a diligent IT partner, Aztech focuses on delivering tangible, measurable business benefits, allowing clients to concentrate on their core business operations.
This is a full-time on-site role for a Technical Support Engineer located in Milton Keynes. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, and ensuring optimal performance of IT systems. The role involves analytical problem-solving and delivering exceptional customer support and service to our clients.
Skills & Attributes
- A minimum of 2 years demonstrable experience in a similar role at an IT MSP supporting SMEs or multi-site clients.
- Clear and confident communicator.
- A proven problem solver.
- Ability to troubleshoot complex technical issues.
- Strong communication and documentation skills.
- Adaptable and flexible.
- Excellent time management and prioritisation skills.
Technical Experience
- Must be experienced with Microsoft 365 stack.
- Microsoft Azure.
- Microsoft Entra ID.
- Operating Systems Including Windows Server 2016 - 2022, Windows 10, 11, Mac OS.
- VMWare.
- Networking & Wifi.
- Firewall - SonicWall, Cisco Meraki and Watchguard.
- Ideal candidate will hold Microsoft AZ-104 or MD-102 certification, or equivalent.
Technical Support Engineer employer: Aztech IT Solutions
Contact Detail:
Aztech IT Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and various operating systems. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved complex technical issues. This will help you illustrate your analytical abilities and how you can add value to our team.
✨Tip Number 3
Practice your communication skills, as clear and confident communication is key in a technical support role. Consider role-playing common support scenarios with a friend to refine your ability to explain technical concepts to non-technical clients.
✨Tip Number 4
Research Aztech IT Solutions and understand our approach to IT support and consultancy. Being knowledgeable about our company values and services will allow you to tailor your responses during the interview and show that you're genuinely interested in joining our team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially with Microsoft 365, Azure, and other technologies mentioned in the job description. Use specific examples to demonstrate your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a great fit for the Technical Support Engineer role. Mention your experience with IT MSPs and your ability to communicate clearly and confidently, as these are key attributes for the position.
Showcase Your Certifications: If you hold any relevant certifications like Microsoft AZ-104 or MD-102, make sure to include them prominently in your application. This will help demonstrate your technical expertise and commitment to professional development.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Aztech IT Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the Microsoft 365 stack, Azure, and various operating systems. Highlight specific examples of how you've successfully troubleshot complex issues in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through a technical problem you solved. Explain your thought process and the steps you took to resolve the issue, showcasing your analytical skills.
✨Communicate Clearly and Confidently
As a Technical Support Engineer, communication is key. Practice articulating your thoughts clearly and confidently, ensuring you can explain technical concepts in a way that clients can understand.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your adaptability and flexibility. Think of situations where you had to manage multiple priorities or adapt to changing circumstances, and be ready to share those experiences.
