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- Tasks: Provide top-notch IT support, solving problems remotely and on-site.
- Company: Join a growing MSP in West Sussex, specialising in cloud migrations.
- Benefits: Enjoy flexible working, free parking, and the chance to work from home once a week.
- Why this job: Develop your skills in a supportive environment while building customer relationships.
- Qualifications: Two years of Service Desk experience and strong Azure Cloud knowledge required.
- Other info: Car driver preferred for customer visits; great team culture with company events.
The predicted salary is between 30000 - 42000 £ per year.
Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across all aspects of IT Support. My client is a specialist in migrating clients in the Cloud (MS Azure) and then supporting those clients with support. There won’t be a traditional 1st or 2nd line level; all Engineers have the opportunity to utilize all their knowledge and answer all enquiries coming in which could be 1st or 2nd line queries.
Working in a fully Microsoft environment, you will be passionate about technology, enjoy speaking with customers over the phone and you will also have the opportunity to visit the customers' office for on-site fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career.
The working hours for this particular role are Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity to work from home one day a week and this is a flexible employer around appointments and personal commitments. Free parking is available and a ten-minute walk from a train station. Professional, positive, supportive working environment and the opportunity to attend lots of company and charity events.
Due to customer off-site visits, a car driver is preferred.
Experience/skills/attributes:- Minimum two years’ experience working on a Service Desk
- Experience of working in an MSP environment is essential
- Strong experience of working with Azure Cloud – including virtual servers
- Azure Active Directory experience
- Office 365
- Networking and Firewall configuration skills are useful
- Any knowledge or experience of SharePoint Online or Exchange Online
- VOIP solutions
- Any knowledge or experience of MS Dynamics is desirable
- Outstanding customer service experience
- Enjoys building customer rapport and relationships
- Thrives working as part of a team, sharing knowledge and ideas
- Confident, friendly, sociable
- Strong communicator verbally, face to face and written
- Great problem solver with a high attention to detail
- Takes accountability for own work
1st/2nd Line Service Desk Engineer (MSP) employer: Better Days Recruitment
Contact Detail:
Better Days Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Service Desk Engineer (MSP)
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in Azure Cloud. Being well-versed in Azure services will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. Since this role involves a lot of customer interaction, showcasing your ability to build rapport and solve problems effectively can set you apart.
✨Tip Number 3
Network with professionals in the MSP sector. Attend local tech meetups or online forums to connect with others in the field, which could lead to valuable insights and even job referrals.
✨Tip Number 4
Prepare for technical interviews by brushing up on common troubleshooting scenarios related to Azure and Office 365. Being able to demonstrate your problem-solving skills in real-time can greatly enhance your chances of landing the job.
We think you need these skills to ace 1st/2nd Line Service Desk Engineer (MSP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in a Service Desk or MSP environment. Emphasise your skills with Azure Cloud, Office 365, and any customer service achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to build customer relationships. Mention specific experiences where you've solved problems or improved customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your technical skills such as networking, firewall configuration, and any experience with SharePoint Online or MS Dynamics. This will demonstrate your fit for the role.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a flexible environment and your eagerness to develop your skills further. Companies appreciate candidates who are genuinely interested in their growth and success.
How to prepare for a job interview at Better Days Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Azure Cloud, Office 365, and any networking skills you possess. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your hands-on knowledge.
✨Emphasise Customer Service Experience
Since the role involves a lot of customer interaction, share examples of how you've successfully built rapport with clients in the past. Highlight your communication skills and any positive feedback you've received from customers.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've effectively solved IT issues, particularly in a service desk environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving process.
✨Express Your Passion for Technology
Let your enthusiasm for technology shine through during the interview. Talk about any personal projects, certifications, or ongoing learning that reflects your commitment to staying updated in the IT field, especially regarding cloud technologies.
