Dispatch Resolution Officer in Liverpool

Merseyside Police is a dynamic, challenging, rewarding place to work we take pride in everything we do. The best-performing urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first. We have a strong focus on continuous improvement in the areas we are passionate about: ending Violence Against Women & Girls; tackling Serious Organised Crime & County Lines; strengthening our approach to Diversity & Inclusion; building trust & confidence through Community Engagement.

Job Purpose:

• To take command and control responsibility for incident management and deployment of police resources, being cognisant of threat, harm, risk and vulnerability, to incidents that require the attendance of police resources.
• Providing the public who contact Merseyside Police with a risk assessed dispatch service in response to requests for assistance.

Knowledge & Experience:

• A thorough operational knowledge of policies and procedures in relation to firearms, major and critical incidents to ensure an effective and professional response to such incidents.
• Be able to display operational competency in pursuit management to ensure an effective and safe response.
• Understand the type of situations that officers deal with, and apply the skills and knowledge to react in accordance with these situations.
• The post holder must be self-motivated and have an ability to work as part of a team, and be able to work without close supervision, to achieve the highest professional standards.
• A thorough understanding of the Graded Response Policy to ensure force policy is adhered to.
• An excellent operational knowledge of radio communication procedure.
• An excellent understanding of the NDMM, HOCR, NSIR and NCRS and force policies and procedures including Business Continuity Planning requirements to ensure incidents are recorded correctly to ensure compliance.
• To be computer literate with an ability to demonstrate use of force IT systems necessary to perform day to day duties.
• Excellent communication skills, notably questioning and listening skills, and the ability to make sound decisions based on threat, harm, risk and vulnerability to gather and disseminate information accurately to ensure an effective response.
• Experience of dealing with members of the public, especially being able to reassure victims in an empathetic manner to ensure victims are dealt with professionally and provided with reassurance throughout.
• Knowledge of force crime recording system to ensure crimes and incidents are recorded on Niche for appropriate action and tasking.
• The post holder is expected to acquire and maintain (with training) an excellent understanding of organisational goals and strategic aims.
• A right first time approach is required and the ability to develop as an individual.
• Post holders will be expected to accurately and quickly assess the needs and expectation of the calls and incidents in order that high levels of customer satisfaction can be achieved and an appropriate police response put in place.
• Be aware of Official Secrets Act & Data Protection Act and consequences involved in revealing information to ensure information is used appropriately and lawfully.
• The post holder is required to maintain their knowledge of relevant policies and procedures impacting on the role to produce a high-quality service knowledge and experience.
• The post holder must be self-motivated and have an ability to work as part of a team, and be able to work without close supervision, to achieve the highest professional standards.

Benefits:

• 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
• Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
• Access to on-site gyms HQ and OCC.
• Option to become a member of the onsite unions.
• Discounts from various retailers via the Blue Light Scheme.
• Cycle to work scheme.
• Taskers Salary sacrifice car scheme.
• Hybrid/Agile working (role dependant).
• Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
• Generous maternity/paternity and adoption leave entitlements.
• Sick pay provisions.

Our commitment to Diversity, Equality and Inclusion:

Building a workforce that represents our communities is important to us. We aim to attract & keep people with the best skills & highest potential. We want to attract a diverse range of individuals into our force who might not have considered a career with us before. We particularly welcome applications from women and black & ethnic minority candidates. To help us achieve a workforce that represents our communities, we have a dedicated team working to encourage people from diverse communities to build their career with us. They provide support & guidance throughout the application process to candidates from under-represented groups.