Quality Assurance Technician in Caerphilly

As a QA Technician, the role involves ensuring product and process compliance through rigorous production testing and meticulous documentation. This hands-on role is responsible for planning and executing laboratory and R&D trials, supporting continuous improvement (CI) initiatives, and ensuring accurate testing, documentation, and reporting.

Key responsibilities include (but are not limited to):

• Conducting in-line and final product lab tests to verify adherence to quality standards.
• Providing cover to the primary person responsible for lab testing.
• Maintaining and improving any product safety standards as required by GMP and BRC requirements.
• Working closely with cross-functional teams to support complaint investigations and customer queries through analytical retain testing and thorough reporting.
• Maintaining accurate and traceable records for audits.
• Managing document and change control processes.
• Supporting NPI by preparing relevant documentation and generating part numbers.
• Supporting First Article Inspection (FAI) processes (New Product Introduction).
• Overseeing the quarantine stock system to prevent non-conforming product release.
• Preparing and issuing Certificate of Analysis (CoAs).
• Contributing to Corrective and Preventative Action (CAPA) investigations.
• Coordinating any RMA activity.
• Compiling cost-of-quality reports.
• Managing equipment calibration and Measurement System Analysis (MSA) to uphold test accuracy and reliability.
• Ensuring continuous compliance with customer requirements and regulatory standards.
• Implementing and monitoring Statistical Process Control (SPC) to identify trends and drive continuous improvement.
• Updating and maintaining product specifications within the NetSuite ERP system.

Shared Responsibilities within QA:

• Participating in routine laboratory testing activities, including physical and performance testing of all product categories as required.
• Assisting in routine label printing for production, ensuring correct versions and specifications are always followed.
• Supporting in general QA admin tasks such as scanning, filing, and updating digital records.
• Contributing to the upkeep and cleanliness of the QA lab and associated testing areas.
• Providing support to the wider quality team during peak periods or when covering for absent colleagues.
• Arranging and dispatching product samples via DHL or other couriers as requested on time every time.
• Organising and collecting completed production paperwork to support traceability and recordkeeping requirements.

Requirements:

• Bachelor's Degree in a relevant field (e.g. Science, Quality, Production Engineering) or equivalent quality/manufacturing experience within a regulated industry.
• Excellent analytical skills and attention to detail with the ability to analyse data and produce technical reports.
• Good knowledge of MS Office programs.
• Experience in QA/QC or lab coordination within a manufacturing or packaging environment preferred.
• Experience of GMP or similarly regulated industry preferably BRC or food certified.
• Knowledge of regulatory requirements and quality standards preferred e.g. ISO14001, ISO9001.
• Organisational and time management abilities capable of managing multiple priorities and meeting deadlines.
• Willingness to work shifts and provide flexible cover as required to support operations.
• Adaptable approach to changing priorities and production demands.
• Commitment to learning all product categories and manufacturing processes across the site.
• Maintain a positive can-do attitude with a strong focus on quality, efficiency, and continuous improvement.
• Demonstrate a high level of productivity whilst ensuring strict adherence to quality and safety standards.
• Willing to take on development opportunities with potential to progress within the business.