Workplace Experience Manager in Bexhill-On-Sea

Location: Bexhill (Hybrid)

Welcome to Hastings Direct. We are a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We have made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We are proud of the journey we are on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there is even bigger opportunity out there. If you are excited about joining us and think you have some of what we are looking for, even if you are not 100% sure, we would love to hear from you.

Role overview

Our Workplace Experience Manager is the primary point of contact for colleagues and visitors to site in Bexhill. Supporting and driving the workplace agenda; the role holder must have exceptional interpersonal skills, with a vision for continuous improvement and innovation. In summary, someone who can collaborate and champion change, get things right first time and who takes personal satisfaction in delighting their customers.

Working alongside the Facilities Team, you will need to ensure that a fit for purpose office environment is maintained. This role is hands-on, making sure that our meeting and collaboration spaces meet the needs of colleagues and our visitors by overseeing the delivery and management of all required workplace services in a safe, timely, proactive compliant manner.

Job details - you will need to have demonstrable experience in:

• Forging internal relationships with senior leaders and key stakeholders (such as PAs, Internal Communications & IT) to understand and interpret the needs of the business.
• Coordinating and delivering through strong team and stakeholder relationships, colleague events and collaboration days that meet the needs of the business.
• Being the face of Property Services during events and meetings and being available to answer questions, assist visitors and resolve issues.
• Working as an integral part of the Property Services Team to coordinate and deliver in an efficient way.
• Assisting the property services team with the coordination of all Health & Safety, ISE and First Aider training.
• Working alongside the Workplace and Design Manager to monitor colleague and department locations, sizes and workstation demand effectively including coordination of office moves and changes in layout.

Essential skills/experience:

• Outstanding communication skills and stakeholder management.
• Proven track record in facilities or property management in a similar environment with the ability to demonstrate strong organisational skills.
• Tech savvy - able to liaise with IT where required (and health and safety knowledge is beneficial too!).

The interview process involves the below:

• Recruiter screening call.
• 1st stage interview with hiring leader.
• A 2nd stage interview may be required if we identify a number of strong candidates.

As a Disability Confident employer, we are committed to ensuring our recruitment processes are fully inclusive. This means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).

Benefits:

• Flexible working - we champion a flexible hybrid working approach.
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus.
• Financial wellbeing - providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%.
• Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to cover your needs.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.

Join us and you will find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you will be helping to drive our growth, so in return, we will give you all the support, training and development you need.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.