Regional Voids Lead - Clapham Park, SW2 4QY

Here at MTVH we are recruiting for 3 new roles to lead on Void Property management during the maintenance period. All roles will be based within the regions they are serving. There will be two roles located between our offices at Chalkhill, Wembley and The Grange in Southgate London, plus one role which will be based at our Clapham Park office in South London.

We are looking for someone with drive and enthusiasm to work with all stakeholders to look for continual improvements on performance. The role is multifaceted and reports directly into the Head of Region. If you’re looking for a role where you can utilise your strong administration skills, work together with like-minded colleagues to make a real difference in the ability to offer homes to new customers, then this could be the role for you.

Your responsibilities will include but not be limited to the following:

• Undertake a review of the scope of works submitted, verify SOR codes used and raise the necessary works orders.
• Run weekly meetings with stakeholders to ensure progress is on track and to iron out any issues.
• Escalate key themes so a review of processes can be undertaken to avoid delays in key times.
• Day to day duties involve carrying out a review of work requested, raising and authorising works orders, liaising with contractors and internal departments.
• Work with partnering contractors, in-house contractors, external agencies and other departments to ensure void works are delivered and maintained at agreed levels according to Metropolitan Thames Valley policies and contractual agreements.

What you’ll need to succeed:

• Experience of working with different teams and ability to coordinate actions.
• Ability to understand technical or complex information and link to SOR codes.
• Experience in scrutinising information to ensure budget spend is allocated correctly.
• Able to constructively challenge colleagues and support the Head of Region to ensure the best turnaround times are achieved.
• Able to build and sustain working relationships with key stakeholders.
• Must be self-motivated yet able to work collaboratively with colleagues in other teams to improve service effectiveness.

We are offering a salary range of £41,270 - £43,441 depending on experience plus fantastic benefits including a health cash plan, pension scheme and many more!

Our benefits include:

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year.
• 2 volunteering days per year for things like helping out in local communities.
• An additional ‘Beliefs day’ once a year to have an extra day off.
• Supported family friendly approach with extended parental leave.
• Enhanced pension with matched contributions of up to 9%.
• Option to buy or sell up to 5 days annual leave per year.
• Life assurance cover 3 x your salary.
• Cycle2work scheme.
• Hybrid Working - Dependent on job role and department.
• Health cash plan scheme for your everyday healthcare needs which you can add your family members to.
• Tenancy deposit – interest free loan to help with rental deposits and season ticket loan.
• Access to extensive learning and training opportunities with Wisebox platform.
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues.
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support.
• Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organisation.

About us: We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Our promise: Here at Metropolitan Thames Valley Housing (MTVH), we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others' wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are: Gender, Ethnicity, LGBTQ+, Disability.

Our core values of Dare, Care and Collaborate demonstrate that we are a people-focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found, so we do encourage you to complete the application as soon as possible to avoid disappointment.