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- Tasks: Manage the full export process, from order entry to shipping and documentation.
- Company: Join Premier Nutrition, a leader in animal feed nutrition across Europe and Asia.
- Benefits: Enjoy a starting salary of £27,000, performance bonuses, and flexible wellbeing benefits.
- Why this job: Perfect for organised individuals eager to learn and grow in export and logistics.
- Qualifications: No prior experience needed; strong organisational skills and enthusiasm to learn are key.
- Other info: We support diverse applicants and offer tailored recruitment processes for everyone.
The predicted salary is between 21600 - 37800 £ per year.
Role: Customer Services Coordinator (Export)
Location: Rugeley, Staffordshire, UK
Contract: Full time, Permanent – Monday to Friday, 8:30 am to 5:00 pm, with occasional travel to our Fradley site.
Salary: Starting from £27,000 with a performance-related bonus, pension contributions matched up to 10%, and flexible benefits to support your wellbeing and development.
Are you organised, detail-focused and looking for a role where you can take ownership of the whole export process? We’re looking for a Customer Services Coordinator to join our export team in Rugeley. This is a hands-on role where you’ll look after the full process of export orders, from entering orders on our system (AX) right through to making sure goods are shipped and all the paperwork is complete and correct.
You’ll be working closely with our planning and production teams, as well as hauliers.
What you’ll be doing:
- Processing export orders and booking transport and veterinary appointments
- Preparing shipping documents and customs paperwork
- Working with hauliers, customs agents, and internal teams to keep everything on track
- Handling health and veterinary certificates, particularly for Irish shipments
- Keeping an eye on schedules and dealing with any issues that arise
- Using Excel and other reporting tools to support the team
- Communicating with customers, freight forwarders, and other stakeholders to provide updates and answer questions
- Supporting the export vet on scheduled days to help ensure everything runs smoothly
What we’re looking for:
- Experience in export coordination or international logistics is ideal, but not essential
- Strong organisational skills and confidence managing documentation and schedules
- Clear, professional communication skills
- Confidence building good working relationships with colleagues, hauliers, and external partners
- Willingness to travel between sites, with a full driving licence and access to a car
- Attention to detail and an understanding of export compliance and paperwork is an advantage, but training can be provided
- Enthusiasm to learn and the ambition to grow your career within the business
If you enjoy keeping things organised, like working with different teams, and want to build your experience in export and logistics, we’d love to hear from you.
Customer Services Coordinator - Export - United Kingdom employer: AB Agri
Contact Detail:
AB Agri Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator - Export - United Kingdom
✨Tip Number 1
Familiarise yourself with the export process and relevant documentation. Understanding customs paperwork and shipping documents will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the logistics and export industry. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock export order process. This hands-on approach can be a great talking point in interviews, showcasing your proactive attitude.
✨Tip Number 4
Research Premier Nutrition and AB Agri to understand their values and culture. Tailoring your conversations to reflect their mission can help you stand out as a candidate who aligns with their goals.
We think you need these skills to ace Customer Services Coordinator - Export - United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in export coordination or international logistics. Emphasise your organisational skills and any experience with documentation management, as these are key for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your ability to manage schedules and communicate effectively with various stakeholders.
Showcase Attention to Detail: Provide examples in your application that demonstrate your attention to detail, especially in handling paperwork and compliance. This could be through previous roles or projects where accuracy was crucial.
Highlight Your Communication Skills: Since the role involves liaising with customers and hauliers, make sure to illustrate your clear and professional communication skills. You can mention experiences where you successfully built relationships or resolved issues.
How to prepare for a job interview at AB Agri
✨Showcase Your Organisational Skills
As a Customer Services Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised and prioritised tasks, especially in a fast-paced environment.
✨Familiarise Yourself with Export Processes
Even if you don't have direct experience in export coordination, it's beneficial to understand the basics of export processes and documentation. Research common shipping documents and customs requirements to show your enthusiasm and readiness to learn.
✨Communicate Clearly and Professionally
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally, as you'll be interacting with various stakeholders. Consider preparing answers to common questions about how you would handle customer inquiries or issues that may arise.
✨Demonstrate Team Collaboration
This position involves working closely with different teams. Be ready to discuss how you've successfully collaborated with others in previous roles. Highlight any experiences where you built strong relationships with colleagues or external partners to ensure smooth operations.
