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- Tasks: Join our team to provide top-notch customer service and coordinate with various departments.
- Company: Verisure is Europe's leading provider of monitored security systems, protecting millions of families.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, private healthcare, and more perks!
- Why this job: Be part of a mission-driven company that values diversity and offers growth opportunities.
- Qualifications: Previous call center or customer service experience is a must; strong communication skills are key.
- Other info: Internal mobility and training available; inclusive culture that empowers all employees.
The predicted salary is between 22308 - 30000 £ per year.
Alliances Front Office Coordinator Newcastle, NE12 8BU Salary: Starting at national living wage (£22,308), can achieve £27,000 – £30,000 with on track earnings Working Hours: 37.5 hours per week Shift Patterns : 7.5 hr shifts between 9am to 5:30pm, Monday Friday Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays. Verisure Services are looking for Alliances Front Office Coordinator to join our Newcastle team in Quorum Business Park. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. Job Responsibilities: Provide excellent customer service within the Alliances team Speaking to customers over the phone Establish and build rapport developing great customer service Dialling customers to arrange their installation appointment over the phone (outbound campaign) Answer customers queries
Alliances Front Office Coordinator employer: Verisure Careers
Contact Detail:
Verisure Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alliances Front Office Coordinator
✨Tip Number 1
Familiarize yourself with Verisure's mission and values. Understanding what drives the company will help you align your answers during the interview and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved customer issues or built rapport, as this role heavily relies on excellent communication skills.
✨Tip Number 3
Practice your phone communication skills. Since the role involves speaking to customers over the phone, consider doing mock calls with friends or family to enhance your confidence and clarity.
✨Tip Number 4
Research common customer service challenges in the B2C sector. Being knowledgeable about potential issues and how to handle them will show your proactive approach and problem-solving attitude during the interview.
We think you need these skills to ace Alliances Front Office Coordinator
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Alliances Front Office Coordinator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous call center, customer service, or sales experience you have in a B2C environment. Use specific examples to demonstrate your customer-focused approach and problem-solving skills.
Showcase Communication Skills: Since excellent written communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including a brief example of how you've effectively communicated with customers in the past.
Express Enthusiasm for the Company: In your cover letter, express your enthusiasm for Verisure and its mission to provide peace of mind to customers. Mention any specific aspects of the company culture or benefits that resonate with you, showing that you've done your research.
How to prepare for a job interview at Verisure Careers
✨Showcase Your Customer Service Skills
Since the role focuses on providing excellent customer service, be prepared to share specific examples from your previous experience. Highlight situations where you successfully resolved customer issues or built rapport with clients.
✨Demonstrate Your Communication Abilities
Excellent written and verbal communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, and consider preparing a few questions to ask the interviewer that reflect your understanding of the role.
✨Familiarize Yourself with Verisure's Services
Research Verisure and its offerings before the interview. Understanding their products and services will not only show your interest in the company but also help you answer questions more effectively and demonstrate your alignment with their mission.
✨Prepare for Role-Playing Scenarios
You may encounter role-playing scenarios during the interview to assess your customer interaction skills. Practice handling common customer queries or complaints, focusing on maintaining a positive attitude and finding solutions.
