Product Design Technical Writer

Read on to fully understand what this job requires in terms of skills and experience. If you are a good match, make an application.

Salary: £41,571 - £45,784 pa. The final salary awarded will be based on an assessment of your skills and experience as demonstrated at interview. The pay advertised is the maximum that can be offered.

A Civil Service Pension with an employer contribution of 28.97%.

Contract type: Permanent

Location: Cardiff, Wales, CF14 3UZ

About the job:

As the organisation's Product Design Technical Writer, you will be leading the way on the design documentation necessary to implement exciting legislative changes and upskilling and supporting our teams. You'll be responsible for helping us define, streamline and implement our approach to design and technical documentation within the organisation. You'll support the drafting of templates and exemplars and define appropriate storage structures. You will be the contract owner for relevant documentation tools and train and upskill the team.

We're in an exciting phase of organisational growth and change as we implement important legislation that will protect UK businesses and our economy. We're a cross-discipline team, offering opportunities to work together to resolve complex documentation challenges that enable us to deliver great outcomes. We're also a team who believe strongly in the value of professional development, whether that's through our active internal communities of practice, our cross-government communities and events or the learning and development opportunities we offer. You'll be using your skills to make a difference in delivering services that will be used by millions of users and that impact the UK economy.

Companies House offers a flexible and welcoming culture that promotes a healthy work-life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.

Job description:

We're looking for a Technical Writer to join our Product Design team and work alongside our Analysts, Product Managers and User Centred Design professionals. You'll be supporting our leadership team to set standards, create templates and define ways of working and champion technical writing standards.

Your responsibilities will include:

• Collaborating with Heads of Profession, our Analysis, User Centred Design and Product Management teams and other stakeholders to obtain an in-depth understanding of our services and processes and the documentation requirements and creating accessible design documentation templates.
• Creating Product Design documentation and supporting staff in creating documentation after a thorough collaboration with subject matter specialists and technical staff.
• Improving existing and potential content, converting complex documentation to easy-to-understand language for technical and non-technical audiences.
• Circulating product design information and documentation and encouraging the sharing of information.
• Working with Heads of Profession to define our documentation Standards, ensuring the quality of documentation is met and targets the correct audience.
• Familiarising yourself with product design methodologies and best practices and implementing this in our documentation and templates.
• Keeping up to date with documentation best practices and cross-government communities of practice and innovating and implementing within the team.
• Choosing the appropriate documentation medium (SharePoint, Confluence, GitHub, Mural, Figma), data structure and storage, supporting staff training and best practices.
• Managing contracts for Product Design documentation software.

Person specification:

We are looking for someone with the following:

• Experience defining, implementing and writing design documentation for digital or other complex technical services or products and supporting others to do so in an agile organisation.
• Experience working closely with relevant stakeholders to understand the impact of and influence future organisational requirements to refine documentation roadmaps.
• Experience influencing senior stakeholders and communicating with both technical and non-technical audiences.
• Proven ability to build consensus between diverse and often conflicting interests, to achieve agreement on design standards and documentation.
• An eagerness to influence how digital services are documented and delivered.
• A systematic collaborative approach to solving problems.
• Experience implementing change and innovative approaches to technical writing and support the successful adoption of such ideas, driving improved performance.

About the team:

The Product Design team sits within our Digital and Technology team and is made up of three professions: Product management, Analysis and User Centred Design. We are passionate about users and ensuring their needs are met. When building our digital services we are responsible for understanding user needs, gathering requirements, designing services, prioritising how those services are built and monitoring and iterating those services.

Companies House values its people, their contributions and has created a real sense of community where people seek to create strong connections. Our commitment to learning and development is exceptional, and we believe passionately in the employee experience which is prevalent through the engagement, wellbeing and development strategies.

Behaviours:

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Working Together
• Communicating and Influencing
• Managing a Quality Service

Technical skills:

We'll assess you against these technical skills during the selection process:

• Documenting complex technical information

Benefits:

Alongside your salary of £41,571, Companies House contributes £12,043 towards you being a member of the Civil Service Defined Benefit Pension scheme. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding.

We celebrate diversity:

As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups.

We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process.

If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk.

Where will you be working?

You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life.

Things you need to know:

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.

In your application form we'd like you to:

• Tell us about your employment history, key responsibilities, projects worked on and achievements specifically relevant to the role responsibilities and experience required as detailed above.
• Write a personal statement of 1000 words where you demonstrate how you meet the behaviours required for this role, providing examples to evidence your level of skill.

What will the process look like?

Sift: Once the advert has closed we will sift applications - this involves reading through them all, please bear with us as this can take some time.

Interview: Successful candidates from the sift stage will be invited to attend a virtual interview, which will be conducted using Microsoft Teams.

Key dates (dates are indicative only and could be subject to change): Closing date - 13 July 2025 (at 23:55).

Feedback will only be provided if you attend an interview or assessment.

Security: Successful candidates must undergo a criminal record check.

Nationality requirements: This job is broadly open to UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, and nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein.