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- Tasks: Support clients via phone, log tickets, and assist with Telecom issues.
- Company: Join Tailor Made Technologies, experts in Managed IT and Communications solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, training opportunities, and a fun work environment.
- Why this job: Develop your Telecoms knowledge in a supportive team with a focus on career growth.
- Qualifications: Experience in a Service Desk environment and a passion for customer service required.
- Other info: Flexible health plan, birthday off, and an active social committee for events.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for a 1st Line Telecoms Service Desk Engineer to join our knowledgeable team of three engineers. You will be the initial contact supporting our clients through the phone to resolve or escalate their Telecoms issues. You will be supporting the other teams in the business with Telecom queries, logging tickets and keeping an up-to-date log of the key tasks. If you want to develop your Telecoms knowledge and career, we can support you with that through training courses, a helpful team and manager surrounding you.
Benefits of working for Tailor Made Technologies:
- A competitive salary
- Training opportunities set out with a clear training structure
- Progressive working environment with access to voice your opinions to decision makers
- 25 days holiday plus bank holidays
- Your birthday off
- Flexi health plan cover and access to a range of Health Benefits
- IT purchasing scheme
- Company pension
- An active Social Committee who plan monthly competitions and events
- A brilliant breakout room with free breakfast and a pool table
Duties and responsibilities of our 1st Line Telecoms Service Desk Engineer:
- To provide an initial point of contact via the phone to all contractual clients, log tickets and collate details of the issue.
- To work with the technical support team to identify problems and assist with solutions.
- Providing support to all clients, updating change control, and ensuring business continuity.
- Manage faults through to completion, keeping our customers updated and liaising with 3rd party Suppliers.
- Carrying out routine maintenance tasks on client’s phone systems.
- Assist the Business Consultants with questions regarding customer set up or products to ensure they can move forward.
- Assist the Service Delivery Managers when they need assistance regarding customer service issues or faults.
- Communicate with our customers through any faults or changes that you are involved in.
- Ensure our documentation is being maintained to a high standard.
- To provide 1st line diagnostics within the agreed SLA.
Your previous experience:
- Experience of working in a Service Desk environment.
- Experience with using a Service Management system to manage incidents and requests.
Essential Skills:
- A real passion for Customer Service and Telecoms.
- Excellent telephone manner.
- Good written communication skills.
- Good attention to detail.
- Willingness and ability to embrace change and learn recent technologies.
- Ability to work within a high volume and fast paced environment.
- Customer focused ethos and committed to providing a professional service.
- Logical approach to problem solving.
- Able to prioritise, manage and track multiple activities and tasks.
- Enthusiastic approach and can-do attitude.
- A positive team player who can motivate engineers.
- Strong ownership mentality.
1st Line Telecoms Service Desk Engineer employer: Tailor Made Technologies
Contact Detail:
Tailor Made Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Telecoms Service Desk Engineer
✨Tip Number 1
Familiarise yourself with common telecoms issues and solutions. Understanding the typical problems clients face will help you respond more effectively during your interview and demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your customer service skills, especially over the phone. Practising how to handle difficult situations or irate customers can give you an edge, as this role heavily relies on excellent communication.
✨Tip Number 3
Research the company’s values and mission. Tailor Made Technologies focuses on partnership and customer satisfaction, so showing that you align with their ethos can make a strong impression.
✨Tip Number 4
Prepare questions to ask during your interview about the training opportunities and team dynamics. This shows your enthusiasm for growth and your interest in being part of a supportive team environment.
We think you need these skills to ace 1st Line Telecoms Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a Service Desk environment and showcases your passion for customer service and telecoms. Use specific examples to demonstrate your skills in problem-solving and communication.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your previous experiences align with the duties of the 1st Line Telecoms Service Desk Engineer and express your eagerness to learn and grow within the team.
Highlight Relevant Skills: In your application, emphasise your excellent telephone manner, attention to detail, and ability to work in a fast-paced environment. These are essential skills for the role, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this position.
How to prepare for a job interview at Tailor Made Technologies
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help clients in previous roles, as this aligns perfectly with the company's focus on providing excellent support.
✨Demonstrate Technical Knowledge
Brush up on your telecoms knowledge before the interview. Be prepared to discuss any relevant experience you have with service management systems and how you've handled technical issues in the past. This will show that you're ready to hit the ground running.
✨Highlight Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved issues or managed multiple tasks under pressure. The role requires a logical approach to problem-solving, so showcasing your ability to think critically will be beneficial.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions about the team dynamics, training opportunities, and the company's approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
