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- Tasks: Join our team to ensure mortgage files meet compliance standards through detailed checks and analysis.
- Company: Tembo is a leading Mortgage and Savings Platform focused on compliance and customer service.
- Benefits: Enjoy remote work, generous holiday, private medical cover, and a training budget for your growth.
- Why this job: This role offers hands-on experience in compliance with opportunities for career progression in a dynamic environment.
- Qualifications: 1-2 years in compliance, knowledge of UK mortgage regulations, and strong attention to detail required.
- Other info: Experience startup culture with annual company trips and quarterly socials.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Quality Assurance Associate to join our team at Tembo, a leading Mortgage and Savings Platform. The Quality Assurance Associate will join a team of file checkers and play a critical role in ensuring that all mortgage/protection files comply with regulatory and internal standards. The primary responsibility will be file checking, ensuring the accuracy, completeness, and compliance of mortgage/protection applications, documentation, and processing procedures. This role is essential to safeguard Tembo from potential regulatory risks and ensure the highest standards of service and compliance across the business.
Key Responsibilities:
- Undertake regular Quality Assurance checks on adviser files (mortgage and protection)
- Maintain management information, provide feedback to management on findings and maintain tracking of actions
- Identify key areas for improvement, complete trend analysis and provide ad hoc training to Mortgage and Insurance Teams as required
- Assist with the provision of induction training to new starters on the compliance requirements in the Quality Assurance checks
- Support delivery of firm wide Compliance Training
- Support the Compliance team in wider responsibilities i.e. completion of reviews and reports aligned to the Compliance Monitoring Plan
- Support the Risk team with reporting and identification of risks within Tembo
- Collaborate with the Head of Compliance to review and update compliance policies, procedures, and file-checking checklists regularly
- Provide advice and guidance to internal teams regarding regulatory requirements and best practices to enhance compliance within the business
- Proactively identify opportunities to improve the file-checking process, streamline compliance procedures, and enhance operational efficiency
- Assist with ad-hoc mortgage fraud reviews
Required Qualifications and Experience:
- Experience: Minimum of 1-2 years in a compliance role within the mortgage or financial services industry, with a focus on file checking or auditing. CeMAP qualification ideal but not essential.
- Knowledge: Understanding of UK mortgage regulations and legislation (FCA Handbook, MCOB rules, AML, GDPR, Consumer Duty).
- Attention to Detail: Exceptional attention to detail with the ability to identify discrepancies and ensure compliance with accuracy.
- Communication Skills: Strong written and verbal communication skills to liaise effectively with internal teams and external regulators.
- Problem-Solving: Analytical and detail oriented skills to identify trends and pick up on areas of challenge on a team or individual basis.
- Technology: Proficient in using compliance monitoring software and mortgage CRM systems.
Why join Tembo?
This role offers a fantastic opportunity for career development within compliance and financial services. You will gain hands-on experience across key compliance functions and have the opportunity to progress within a fast-growing and dynamic company. If you’re ready to take on new challenges, make an impact, and grow your expertise, we’d love to hear from you!
We offer:
- Generous options package - be invested in the success of Tembo
- 25 days holiday (+ bank holidays)
- Work remotely or from our office in London
- Private medical cover + perks through Vitality
- Training budget - we want to support your growth
- High spec setup - laptop, monitor + other home office perks
- Once in a lifetime experience in a startup as it gears up for high growth
- Annual company away day abroad
- Quarterly company socials
Quality Assurance Associate (Mortgage/Protection) employer: Tembo
Contact Detail:
Tembo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Associate (Mortgage/Protection)
✨Tip Number 1
Familiarise yourself with UK mortgage regulations and legislation, such as the FCA Handbook and MCOB rules. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance in the mortgage sector.
✨Tip Number 2
Network with professionals in the mortgage and financial services industry. Attend relevant events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at Tembo.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've identified discrepancies in previous roles. Be ready to discuss these during any informal chats or interviews to highlight your problem-solving skills.
✨Tip Number 4
Research Tembo's company culture and values. Understanding their mission and how they operate will allow you to tailor your conversations and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Quality Assurance Associate (Mortgage/Protection)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in compliance, particularly in the mortgage or financial services industry. Emphasise any specific roles related to file checking or auditing, and include your understanding of UK mortgage regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality assurance and compliance. Mention your attention to detail and problem-solving skills, and provide examples of how you've contributed to compliance in previous roles.
Highlight Relevant Qualifications: If you have a CeMAP qualification or any other relevant certifications, make sure to mention them prominently. Even if you don't have CeMAP, highlight any training or courses related to compliance and regulatory standards.
Showcase Communication Skills: Since strong communication skills are essential for this role, include examples in your application that demonstrate your ability to liaise effectively with teams and regulators. This could be through past experiences or specific projects you've worked on.
How to prepare for a job interview at Tembo
✨Know Your Regulations
Familiarise yourself with UK mortgage regulations and legislation, such as the FCA Handbook and MCOB rules. Being able to discuss these confidently will show your understanding of the compliance landscape.
✨Demonstrate Attention to Detail
Prepare examples from your past experience where your attention to detail made a significant impact. Highlight how you identified discrepancies in files or processes, as this is crucial for the role.
✨Showcase Your Communication Skills
Be ready to discuss how you've effectively communicated with internal teams or external regulators in previous roles. Strong communication skills are essential for providing guidance on compliance requirements.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you had to analyse data or trends to identify issues. Be prepared to explain your thought process and how you approached problem-solving in a compliance context.
