Specialist - Airport systems support

Role: Specialist – Airport Systems Support

Location: Heathrow, London

Mode of working: Onsite

Are you looking to grow your skills in real-time, mission-critical airport systems? We have a great opportunity for you – Specialist – Airport Systems Support.

Keep the essential airport systems running to support smooth passenger movement. Help prevent delays by proactively managing technical issues. Be a trusted enabler of real-time airline operations in a high-pressure environment.

The Role:

As an Airport System Support Specialist, your role will be crucial to delivering seamless passenger experience and ensuring airline operations run on time. Supporting a major international airline, you’ll gain hands-on experience with industry-leading tools like Departure Control Systems (DCS), Passenger Service Systems (PSS), CUSS kiosks, BRS scanners, and baggage platforms. You will be the technical point of contact, coordinating the internal teams, airport stakeholders, and OEM vendors to keep systems stable, responsive, and future-ready.

Your responsibilities:

• Provide production support within defined service levels.
• Manage and resolve non-routine issues affecting Airport Systems.
• Coordinate with internal IT support teams, third parties, and partners to resolve issues.
• Oversee workstation infrastructure across airports and corporate sites globally.
• Manage industry-standard messaging systems used in airport operations.
• Deliver technical and external industry expertise, including onsite support for startups, and airport moves and closures across both, front and back, office environments.
• Support application certification and ongoing development in collaboration with third-party airport systems providers.

Your Profile:

Essential skills/knowledge/experience:

• Proven experience supporting airport operational systems such as check-in, boarding, and baggage reconciliation.
• Strong understanding of Departure Control Systems (DCS) and their role in airport operations.
• Good knowledge of Passenger Service Systems (PSS), especially modules related to check-in and flight handling.
• Familiarity with airport hardware and peripherals like CUSS kiosks, BRS scanners, and boarding gates.
• Ability to troubleshoot real-time issues in a live airport environment under pressure.
• Experience working in multi-vendor or airline operational setups involving airport and third-party stakeholders.
• Knowledgeable of incident management and SLAs, preferably aligned with ITIL standards.
• Strong documentation and communication skills for logging incidents, updates, and resolutions.
• Willingness to work in shift patterns, including early mornings, late evenings, weekends, and holidays.
• Ability to escalate and coordinate effectively with central IT teams and OEM vendors.

Desirable skills/knowledge/experience:

• Prior experience working directly with airline ground staff or airport operations teams.
• Knowledge of baggage messaging protocols (e.g. BSM, BPM, BRS logic).
• Exposure to CUTE and CUPPS platforms and system handshakes with DCS and PSS.
• Familiarity with network basics and connectivity troubleshooting at airport terminals.
• Hands-on experience with ServiceNow or similar ITSM tools for incidents, problems, and change tracking.
• Understanding of airline schedule disruptions and system impacts during IROPs (irregular ops).
• Experience supporting international airport environments or multi-airline terminals.
• Ability to perform root cause analysis and contribute to problem management.
• Basic scripting or automation (e.g. PowerShell, batch scripts) for system checks/log extraction.
• Awareness of aviation security protocols and operational compliance at airports.

Rewards & Benefits:

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing:

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

Next Steps:

Application Process:

• Online application: You can apply directly through LinkedIn/ by uploading your CV.
• Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person.
• Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
• HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.

Beware of Fraudulent offers:

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests!

Join us and do more of what matters. Apply online now.