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- Tasks: Support customer service, process orders, and ensure compliance with customs regulations.
- Company: Join Acushnet Europe, the leader in premium golf products like Titleist and FootJoy.
- Benefits: Enjoy a free gym, wellness incentives, 25 days holiday, and exclusive employee discounts.
- Why this job: Be part of a respected brand, delivering world-class service in a supportive environment.
- Qualifications: Passion for customer service; experience in support or knowledge of logistics is a plus.
- Other info: Flexible interview process to accommodate your needs.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Acushnet Europe Limited, the home of Titleist and FootJoy, is based in St Ives, Cambridgeshire, and employs over 420 people. As the global leader in the design, development, manufacture, and distribution of performance-driven golf products, we are renowned for our commitment to quality and innovation. Our Customer Service Department serves as the central pillar of our business, delivering expert and professional support to both our key accounts and consumers throughout the UK and Ireland.
We are thrilled to announce an exciting career opportunity: National Accounts Coordinator, a role that will embody our credo “Autograph your work with excellence”. Reporting into the National Accounts Lead, you will be responsible for maintaining our reputation for excellence by fostering strong internal and external relationships with our golf enthusiasts, members, and partners serving as the conduit between our export processes and the distribution centre.
You will be responsible for a variety of tasks including the following:
- Provide exceptional customer service, responding to enquiries with understanding, empathy, professionalism and proactive solutions.
- Process sales orders received via various channels with precision from order receipt to despatch and invoicing.
- Ensure compliance with customs regulations staying updated on policies and industry standards.
- Provide administrative support to our external sales teams and regional account managers.
- Collaborate with operational teams to drive fast, quality resolutions for our customers.
- Prepare and process all required shipping documentation.
Exceptional communication skills are key to this role, along with a proactive approach and sharp attention to detail in a fast-paced, high-volume customer service environment. You’ll be focused, resilient under pressure, and committed to delivering timely and accurate support—always putting the customer first. In addition, you'll play a vital role in driving continuous improvement to enhance the overall customer experience.
The ideal candidate will have a passion for delivering a great customer experience, taking pride in providing exceptional service aligned to a premium brand. Whilst prior experience in customer support and knowledge of international trade, logistics, or export operations is advantageous. Drive to delight is more important as we will provide the skills and training for the role.
Why join Acushnet:
- Be part of a globally respected brand with a rich heritage in golf.
- Work in a collaborative, supportive environment that values excellence.
- Play a keen role in delivering world-class service to our customers and partners.
We offer fantastic benefits, including a free on-site gym for all employees, table tennis for a quick refresh, and a convenient on-site restaurant. Our commitment to well-being is reflected in our wellness incentives, recognition programs, and exclusive employee discounts. With 25 days of holiday, you'll have plenty of time to relax and recharge.
Interested? We’d love to hear from you. Please send your CV along with a great cover letter to UKRecruitment@acushnetgolf.com and don’t forget to include your current salary details. Please note that any applications without a covering letter will not be accepted. Please do let us know if you would like us to make any adjustments to our interview process according to your needs.
National Accounts Coordinator employer: Acushnet Europe Ltd
Contact Detail:
Acushnet Europe Ltd Recruiting Team
UKRecruitment@acushnetgolf.com
StudySmarter Expert Advice 🤫
We think this is how you could land National Accounts Coordinator
✨Tip Number 1
Familiarise yourself with Acushnet's products and brand values. Understanding their commitment to quality and innovation will help you align your responses during interviews and demonstrate your passion for the golf industry.
✨Tip Number 2
Network with current or former employees of Acushnet, especially those in customer service or account management roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Highlighting your proactive approach and ability to handle pressure will resonate well with the hiring team.
✨Tip Number 4
Stay updated on customs regulations and international trade practices relevant to the role. Showing that you have taken the initiative to learn about these areas will demonstrate your commitment to excelling as a National Accounts Coordinator.
We think you need these skills to ace National Accounts Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the National Accounts Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Since a cover letter is mandatory, make sure it showcases your passion for customer service and your understanding of Acushnet's commitment to excellence. Use specific examples from your past experiences that demonstrate your ability to deliver exceptional service.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer support, logistics, or export operations. If you have experience in fast-paced environments, be sure to mention this as it aligns with the job's requirements.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Acushnet Europe Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples from your past roles where you went above and beyond to help a customer, as this aligns perfectly with Acushnet's commitment to quality service.
✨Demonstrate Attention to Detail
Given the importance of precision in processing sales orders and shipping documentation, be prepared to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to maintain high standards.
✨Familiarise Yourself with Customs Regulations
Since compliance with customs regulations is crucial for this role, do some research on relevant policies and industry standards. Being able to discuss these topics during your interview will show that you're proactive and well-prepared.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of scenarios where you've had to resolve customer issues quickly and effectively, and be ready to explain your thought process and the outcomes.
