Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers, manage inquiries, and assist with operations in a dynamic fintech environment.
- Company: Join Crowd2Fund, a vibrant fintech platform transforming how businesses connect with investors.
- Benefits: Enjoy a hybrid work policy, flexible hours, and a creative workspace in Notting Hill.
- Why this job: Be part of a diverse team driving innovation in finance while growing your skills and impact.
- Qualifications: 2-4 years in customer service or operations; strong communication and organizational skills required.
- Other info: Training will be in-office full-time to help you learn the business effectively.
The predicted salary is between 28800 - 43200 £ per year.
About Crowd2Fund:
Crowd2Fund is an innovative and growing fintech platform revolutionizing the way ambitious businesses connect with investors seeking higher returns. As a small, dynamic team, we offer incredible opportunities for growth, ownership, and impact as we shape the future of finance.
At Crowd2Fund, we collectively believe that diversity is essential for our constant growth. By bringing together people from different backgrounds and perspectives, we spark innovation and create an inclusive environment where everyone’s strengths contribute to our success.
We are based in the vibrant neighborhood of Notting Hill, offering a dynamic and creative workspace surrounded by culture and energy. Additionally, we embrace a Hybrid Work Policy, providing the flexibility to balance remote and in-office work to help our team thrive both professionally and personally.
Join us and be part of an exciting journey to transform the financial industry!
About the role:
Crowd2Fund seeks a highly motivated and customer-centric individual to join our team as a Customer Support & Operations Assistant. This hybrid role requires a strong blend of customer service, operational, and administrative skills. You will be responsible for providing excellent support to our investors, managing customer inquiries, and assisting with various operational tasks.
Key Responsibilities:
- Manage customer inquiries across multiple channels (Intercom, email, phone).
- Resolve customer issues related to accounts, transactions, and technical difficulties.
- Process investor KYC requests and manage Trustpilot reviews.
- Assist with loan repayments, collections, and account management.
- Support business development activities, including campaign creation and client onboarding.
- Prepare and distribute newsletters and other company communications (Mailchimp and other platforms)
- Assign and track tickets (Jira, Intercom), and provide general office support.
Qualifications:
- 2-4 years of experience in customer service, operations, or a related field.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organisational and time-management abilities.
- Proficient in Microsoft Office Suite and comfortable with CRM systems.
- Detail-oriented with a focus on accuracy and efficiency.
- Ability to work independently and as part of a team.
- Experience in the financial industry is a plus.
- Experience with Intercom, Hubspot, Jira, and Mailchimp is a plus but highly preferred.
Note: We will require the chosen candidate to come into the office full-time while they train and get to learn the business.
Customer Support & Operations Assistant employer: Crowd2Fund
Contact Detail:
Crowd2Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Operations Assistant
✨Tip Number 1
Familiarize yourself with the fintech industry and Crowd2Fund's unique offerings. Understanding how our platform connects businesses with investors will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries through various channels like Intercom and email. Being able to demonstrate your experience in managing customer interactions will set you apart.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've successfully managed multiple tasks or projects simultaneously. This is crucial for the operational aspects of the role.
✨Tip Number 4
If you have experience with tools like Jira, Hubspot, or Mailchimp, be ready to discuss how you've used them in previous roles. Highlighting your familiarity with these platforms can give you an edge.
We think you need these skills to ace Customer Support & Operations Assistant
Some tips for your application 🫡
Understand the Company: Take some time to research Crowd2Fund. Familiarize yourself with their mission, values, and the fintech industry. This will help you tailor your application and show that you're genuinely interested in being part of their team.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 2-4 years of experience in customer service or operations. Provide specific examples of how you've successfully managed customer inquiries or resolved issues, as this aligns with the key responsibilities of the role.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office Suite and any experience with CRM systems like Intercom or Hubspot. Highlight your communication, problem-solving, and organizational skills, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work at Crowd2Fund and how your background makes you a great fit for the Customer Support & Operations Assistant position.
How to prepare for a job interview at Crowd2Fund
✨Show Your Customer-Centric Mindset
Since the role emphasizes customer support, be prepared to share specific examples of how you've successfully resolved customer issues in the past. Highlight your ability to empathize with customers and provide solutions that meet their needs.
✨Demonstrate Your Organizational Skills
The position requires strong organizational abilities. Discuss how you prioritize tasks and manage your time effectively, especially when handling multiple inquiries or operational tasks simultaneously.
✨Familiarize Yourself with Relevant Tools
If you have experience with tools like Intercom, Jira, or Mailchimp, make sure to mention it. If not, do some research on these platforms and be ready to discuss how you would approach learning them quickly.
✨Emphasize Team Collaboration
Crowd2Fund values teamwork, so be ready to talk about your experiences working in a team environment. Share how you contribute to team success and how you handle challenges when collaborating with others.
