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For Companies At a Glance
- Tasks: Lead a dynamic team to manage a key client account and drive operational excellence.
- Company: AgileOne is a global leader in professional services, focused on innovative workforce solutions.
- Benefits: Enjoy a competitive salary, hybrid work options, wellness programs, and a supportive work culture.
- Why this job: Join a collaborative environment where you can make a real impact and grow your career.
- Qualifications: Experience in workforce management and strong leadership skills are essential for this role.
- Other info: Opportunity to work with Fortune 500 clients and develop strategic workforce plans.
The predicted salary is between 43200 - 72000 £ per year.
Location: London, UK (On-Site with Hybrid Opportunities)
Travel: Medium (25-40%)
About the Role
AgileOne is seeking an experienced and strategic Client Services Manager (CSM) to oversee operations for one of our most critical accounts - a global leader in professional services. This is a key managerial role, responsible for ensuring the success of the AgileOne Supplier Management and Technology Suite, driving programme excellence, and fostering high-performing teams. You will work closely with senior stakeholders, lead complex workforce initiatives, and serve as the linchpin between AgileOne, the client, and suppliers.
Key Responsibilities:
- Oversee the end-to-end contingent workforce programme, ensuring operational efficiency, compliance, and data accuracy.
- Act as the primary liaison for the client, driving alignment on workforce strategy and operational goals.
- Lead the implementation of AgileOne technology, policies, and processes to achieve client objectives.
- Recruit, develop, and manage a team of Client Services Professionals.
- Establish performance metrics, conduct regular evaluations, and foster a collaborative, goal-oriented culture.
- Provide mentorship and professional growth opportunities for team members.
- Build strong relationships with senior client stakeholders, suppliers, and internal AgileOne teams.
- Deliver training and ongoing support to ensure optimal use of AgileOne’s technology and processes.
- Actively identify opportunities to expand AgileOne’s service footprint and deliver value to the client.
- Ensure the integrity and accuracy of programme data within SAP Fieldglass, maintaining compliance with all policies and legal standards.
- Provide insightful reporting and analytics to support strategic decision-making.
- Proactively resolve operational challenges and maintain service-level agreements (SLAs) and KPIs.
- Ensure compliance with all legal, regulatory, and client-specific policies.
- Oversee supplier contracts and manage supplier performance.
- Collaborate with finance teams to ensure accurate billing, timely payments, and resolution of any discrepancies.
Qualifications:
- Proven experience in contingent workforce management, staffing, or on-site operations.
- Proven ability to lead teams and manage high-value, complex accounts.
- Advanced knowledge of SAP Fieldglass or similar VMS platforms.
- Strong understanding of UK labour laws, employment regulations, and workforce compliance.
- Experience working with Fortune 500/1000 clients, preferably in a professional services setting.
- Demonstrated ability to develop and execute strategic workforce plans.
- Exceptional problem-solving skills, with a data-driven and analytical mindset.
- Advanced proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook).
- Bachelor’s degree in Business, HR, Operations, or a related field (or equivalent experience).
What we offer:
- International work environment
- Market competitive salary
- Healthy lifestyle - Mental Wellbeing Program, reward Points, Medical and Dental coverage
- Pension Scheme and Referral Awards
- Friendly atmosphere and supportive leadership
Client Services Manager (MSP - Strategic Account) employer: AgileOne
Contact Detail:
AgileOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager (MSP - Strategic Account)
✨Tip Number 1
Familiarise yourself with AgileOne's Supplier Management and Technology Suite. Understanding their specific tools and processes will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of AgileOne, especially those in client services or management roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare to discuss your experience with contingent workforce management and how you've successfully led teams in the past. Be ready to share specific examples that highlight your problem-solving skills and ability to manage complex accounts.
✨Tip Number 4
Stay updated on UK labour laws and employment regulations, as these are crucial for the role. Being knowledgeable about compliance issues will show that you're proactive and well-prepared for the responsibilities of a Client Services Manager.
We think you need these skills to ace Client Services Manager (MSP - Strategic Account)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contingent workforce management and client services. Use keywords from the job description, such as 'operational efficiency', 'team leadership', and 'strategic workforce plans' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Client Services Manager role. Discuss your experience with SAP Fieldglass or similar platforms, and how you've successfully managed complex accounts in the past. Be sure to convey your enthusiasm for the position and the company.
Highlight Leadership Skills: Since this role involves managing a team, emphasise your leadership experience. Provide specific examples of how you've developed teams, established performance metrics, and fostered a collaborative culture in previous roles.
Showcase Problem-Solving Abilities: Demonstrate your problem-solving skills by including examples of challenges you've faced in previous positions and how you resolved them. This will show your analytical mindset and ability to maintain service-level agreements and compliance.
How to prepare for a job interview at AgileOne
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and qualifications required for the Client Services Manager position. Familiarise yourself with AgileOne's Supplier Management and Technology Suite, as well as the specific needs of the client you'll be working with.
✨Showcase Your Leadership Skills
As this role involves managing teams and leading complex initiatives, be prepared to discuss your previous experiences in leadership. Highlight specific examples where you've successfully led teams, managed high-value accounts, or implemented strategic workforce plans.
✨Demonstrate Your Problem-Solving Abilities
The ability to proactively resolve operational challenges is crucial for this role. Prepare to share instances where you've tackled difficult problems, particularly in contingent workforce management or compliance, and explain your thought process and the outcomes.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing insightful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if the company aligns with your career goals.
