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- Tasks: Join us as a Salesforce DevOps Engineer, optimising and enhancing our client's Contact Centre platforms.
- Company: Be part of a dynamic team focused on delivering exceptional customer experiences through innovative technology.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact by improving user experience and operational excellence in a collaborative environment.
- Qualifications: Experience in Salesforce DevOps, particularly with Service Cloud and Amazon Connect is essential.
- Other info: Work on-site 40% of the time in East London or Leeds, with potential for SC Clearance.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a hands-on Salesforce DevOps Engineer to support one of our key UK-based client projects, specifically within their Contact Center department. This role is pivotal in maintaining, optimising, and evolving the Salesforce Service Cloud, Service Cloud Voice, and Amazon Connect platforms to deliver a seamless and resilient customer experience. You will work closely with the client’s contact centre operations team to understand their challenges, propose and implement improvements, and ensure production stability. This is not just a development role — it’s a DevOps position with a strong focus on operational excellence, automation, and business impact.
Key Responsibilities
- Maintain and enhance the client’s Salesforce-based Contact Centre Platform (Service Cloud, Service Cloud Voice, Amazon Connect).
- Analyse the current setup and identify opportunities for optimisation, automation, and improved user experience.
- Collaborate directly with the client’s contact centre team to understand pain points and deliver practical, measurable solutions.
- Design, implement, and manage CI/CD pipelines using tools such as Copado, GitHub, Salesforce DX, and VS Code.
- Support production deployments and provide post-release support, ensuring system reliability and performance.
- Define and track contact centre metrics to measure success and guide continuous improvement.
- Ensure compliance with governance and security standards, including handling of production data.
- Participate in sprint planning, retrospectives, and release readiness activities.
- Document technical solutions clearly for both technical and non-technical audiences.
Must-Have Qualifications
- Proven experience in Salesforce DevOps, particularly with Service Cloud and Service Cloud Voice.
- Hands-on experience with Amazon Connect integration.
- Strong understanding of CI/CD practices and tools (e.g., Copado, GitHub, Salesforce DX).
- Experience supporting production environments and managing deployments.
- Ability to analyse and optimise Salesforce configurations and workflows.
- Familiarity with contact centre operations and relevant metrics.
- SC Clearance or eligibility (5 years continuous UK residency).
- Willingness and ability to work on-site 40% of the time in East London or Leeds.
Should-Have Skills
- Experience with Lightning Web Components and Aura.
- Strong communication and documentation skills.
- Ability to work collaboratively with cross-functional teams including testers, developers, and business stakeholders.
Could-Have Skills
- Experience with Experience Cloud or Salesforce Classic.
- Ability to mentor junior developers or lead small technical initiatives.
What Success Looks Like
- A stable, scalable, and efficient contact centre platform.
- Reduced manual effort through automation and streamlined processes.
- Improved agent and customer experience.
- Clear, actionable metrics that guide operational decisions.
- A trusted technical partner to both business and technology teams.
DevOps Engineer (Salesforce) employer: Intuition IT – intuitive technology recruitment
Contact Detail:
Intuition IT – intuitive technology recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DevOps Engineer (Salesforce)
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Copado, GitHub, and Salesforce DX. Having hands-on experience or even a solid understanding of these tools will give you an edge during discussions with our team.
✨Tip Number 2
Understand the key metrics that drive success in contact centre operations. Being able to discuss how you can measure and improve these metrics will demonstrate your ability to contribute meaningfully to the role.
✨Tip Number 3
Prepare to share examples of past projects where you've implemented CI/CD pipelines or automated processes. Real-world examples will showcase your practical experience and problem-solving skills, which are crucial for this position.
✨Tip Number 4
Since this role requires collaboration with cross-functional teams, think about how you can effectively communicate technical solutions to non-technical stakeholders. Being able to bridge that gap will highlight your versatility and teamwork skills.
We think you need these skills to ace DevOps Engineer (Salesforce)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce DevOps, particularly focusing on Service Cloud and Amazon Connect. Use specific examples that demonstrate your hands-on skills and achievements in similar roles.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background aligns with the responsibilities outlined in the job description. Mention your experience with CI/CD practices and your ability to collaborate with cross-functional teams.
Showcase Relevant Projects: If you have worked on projects involving Salesforce Service Cloud or automation in contact centres, be sure to include these in your application. Detail your contributions and the impact they had on the projects.
Highlight Soft Skills: Since this role requires collaboration with various teams, emphasise your communication and documentation skills. Provide examples of how you've successfully worked with both technical and non-technical stakeholders in the past.
How to prepare for a job interview at Intuition IT – intuitive technology recruitment
✨Showcase Your Salesforce Expertise
Make sure to highlight your hands-on experience with Salesforce, particularly with Service Cloud and Service Cloud Voice. Be prepared to discuss specific projects where you've optimised or enhanced these platforms, as this will demonstrate your capability to meet the client's needs.
✨Demonstrate CI/CD Knowledge
Since the role involves managing CI/CD pipelines, be ready to talk about your experience with tools like Copado, GitHub, and Salesforce DX. Share examples of how you've implemented these practices in previous roles to improve deployment processes and system reliability.
✨Understand Contact Centre Operations
Familiarise yourself with common challenges faced by contact centres and be prepared to discuss how you can address these issues. Showing that you understand the operational metrics and pain points will position you as a valuable partner to the client’s team.
✨Prepare for Technical and Non-Technical Communication
Since you'll need to document technical solutions for various audiences, practice explaining complex concepts in simple terms. This skill is crucial for ensuring that both technical and non-technical stakeholders can understand your proposals and solutions.
