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For Companies At a Glance
- Tasks: Provide hands-on and remote tech support, troubleshoot issues, and manage system installations.
- Company: Join a dynamic team focused on seamless IT operations in London.
- Benefits: Enjoy a collaborative work environment with opportunities for mentorship and growth.
- Why this job: Be part of exciting IT projects and make a real impact on company-wide tech solutions.
- Qualifications: Strong desktop support background with experience in Windows, Office, and troubleshooting.
- Other info: On-site role, perfect for those looking to advance their IT career in a fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
Location: London (On-site 5 days)
Are you a skilled Desktop Support Analyst with a passion for delivering top-tier technical support? We're on the lookout for an experienced Desktop Support Analyst to join our team and play a crucial role in ensuring seamless IT operations.
What You'll Be Doing:
- Providing hands-on and remote technical support, troubleshooting hardware, software, and network issues across various devices, including VDI, laptops, and printers.
- Managing system installations, configurations, and updates for Windows 10, Office 365, and other enterprise applications.
- Deploying patches and updates using Microsoft System Centre Configuration Manager (SCCM).
- Supporting collaboration tools such as MS Teams, Exchange, and mobile communications.
- Partnering with IT teams to resolve escalated issues and drive continuous improvements.
- Investigating security vulnerabilities and ensuring compliance with IT policies.
- Creating technical documentation, knowledge base articles, and user training materials.
- Providing mentorship to junior team members and sharing best practices.
- Setting up and managing AV equipment for company-wide meetings and events.
- Participating in IT projects, including system upgrades and migrations.
What We're Looking For:
- Strong background in desktop support and IT troubleshooting.
- Hands-on experience with Windows 10/11, Microsoft Office Suite, Active Directory, Citrix, VDI, and Exchange.
- Knowledge of endpoint security tools, including antivirus and firewalls.
- Proficiency in software deployment tools like SCCM.
- Ability to work efficiently under pressure and adapt to changing priorities.
- Excellent problem-solving skills with a customer-focused mindset.
- Strong communication skills and a collaborative attitude.
- Flexibility to work additional hours when required.
If you're ready to take the next step in your IT career and work in a fast-paced, dynamic environment, we’d love to hear from you!
Desktop Support Analyst employer: Inara
Contact Detail:
Inara Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Windows 10, SCCM, and Microsoft Teams. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific challenges faced by the Desktop Support team, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and customer-focused mindset.
✨Tip Number 4
Demonstrate your collaborative attitude by being ready to share examples of how you've worked effectively within a team. Highlight any mentorship experiences or instances where you've contributed to team success, as this aligns well with our values at StudySmarter.
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and IT troubleshooting. Include specific examples of your work with Windows 10, Microsoft Office Suite, and any experience with SCCM.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technical support and your problem-solving skills. Mention how your background aligns with the responsibilities listed in the job description.
Highlight Technical Skills: In your application, emphasise your hands-on experience with tools like Active Directory, Citrix, and endpoint security solutions. This will demonstrate your capability to handle the technical aspects of the role.
Showcase Soft Skills: Don’t forget to mention your communication skills and ability to work under pressure. Provide examples of how you've collaborated with teams or mentored others, as these are key attributes for the role.
How to prepare for a job interview at Inara
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows 10/11, Microsoft Office Suite, and other relevant tools. Highlight specific examples of troubleshooting hardware and software issues you've resolved in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, expect scenario-based questions that assess your problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate how you approach technical challenges.
✨Emphasise Communication and Collaboration
As a Desktop Support Analyst, you'll need to work closely with IT teams and end-users. Be ready to discuss how you communicate technical information clearly and collaborate effectively with others to resolve issues.
✨Prepare for Questions on Security and Compliance
Given the importance of security in IT, be prepared to discuss your knowledge of endpoint security tools and compliance with IT policies. Share any experiences you have in investigating security vulnerabilities and implementing solutions.
