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For Companies At a Glance
- Tasks: Provide tech support, troubleshoot issues, and manage user accounts daily.
- Company: Join a dynamic team focused on innovative IT solutions and business support.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values problem-solving and innovation.
- Qualifications: Experience in IT support with strong Windows knowledge is essential.
- Other info: Ideal for tech-savvy individuals looking to make an impact in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
As an IT & Business Support Specialist, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. Your primary duties include responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions.
Key Responsibilities:
- Provide timely and effective technical support to end-users through phone, email, chat, or in-person interactions.
- Troubleshoot hardware, software, and network issues promptly to identify and resolve problems efficiently.
- Manage user accounts, permissions, and access rights with precision and attention to detail.
- Implement solutions to address technical issues.
- Collaborate closely with support team members to implement and support projects.
- Set up desks, including hardware and software installation.
- Manage meeting room hardware and software for excellent communications.
- Support business support functions such as warehousing, payroll, purchasing and facilities.
- Manage and audit peripherals and related equipment.
Qualifications:
- Proven experience as an IT Support Technician with strong Windows operating systems knowledge.
- Proficiency in Windows and the Microsoft Office Suite.
- In-depth knowledge of computer systems, hardware, and software.
- Familiarity with diagnostic programs and problem-solving techniques.
- Strong communication and interpersonal skills.
- Flexibility to solve problems in business support as they arise.
- Ability to provide in-person support and handle physical tasks such as setting up desks.
Preferred Skills:
- Certification in IT support or relevant field.
- Experience with various operating systems and software applications.
- Experience of SharePoint administration.
- Knowledge of network and system administration.
IT & Business Support Specialist employer: Holovis
Contact Detail:
Holovis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Business Support Specialist
✨Tip Number 1
Familiarise yourself with common IT support scenarios and solutions. Being able to discuss specific examples of how you've resolved technical issues in the past will demonstrate your problem-solving skills during interviews.
✨Tip Number 2
Brush up on your knowledge of Windows operating systems and the Microsoft Office Suite. Since these are key requirements for the role, being able to showcase your proficiency can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with user account management and permissions. Highlighting your attention to detail in managing access rights can show that you understand the importance of security in IT support.
✨Tip Number 4
Demonstrate your communication skills by practicing how you would explain technical concepts to non-technical users. This is crucial for an IT & Business Support Specialist, as you'll often need to assist end-users who may not be tech-savvy.
We think you need these skills to ace IT & Business Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an IT Support Technician. Emphasise your knowledge of Windows operating systems, Microsoft Office Suite, and any certifications you hold.
Craft a Strong Cover Letter: In your cover letter, explain why you're a great fit for the IT & Business Support Specialist role. Mention specific examples of how you've successfully resolved technical issues in the past and your ability to communicate effectively with end-users.
Showcase Problem-Solving Skills: In your application, provide examples of how you've diagnosed and solved technical problems. Highlight your familiarity with diagnostic programs and your approach to troubleshooting hardware and software issues.
Highlight Team Collaboration: Mention any experiences where you've worked closely with team members on projects. This shows your ability to collaborate effectively, which is crucial for this role.
How to prepare for a job interview at Holovis
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows operating systems and the Microsoft Office Suite. Highlight specific examples of how you've successfully troubleshot hardware and software issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you approach diagnosing and resolving technical problems. Prepare a few scenarios where you effectively identified an issue and implemented a solution, showcasing your analytical skills.
✨Emphasise Communication Skills
As this role involves interacting with end-users, it's crucial to demonstrate your strong communication and interpersonal skills. Practice explaining technical concepts in simple terms, as you may need to assist non-technical staff.
✨Prepare for Practical Tasks
Since the job includes setting up desks and managing meeting room technology, be ready to discuss your hands-on experience. If possible, bring examples of past setups or installations you've completed to illustrate your capabilities.
